We are M800

Transforming customer communications.
Anytime, anywhere, on any device.

Founded in 2007, M800 was created by a group of telecommunications pioneers to revolutionise global communications. With more than 200 talented researchers and product developers in Taiwan and Hong Kong, we are committed to helping global companies solve their toughest communication challenges.

For 35 years, M800 has delivered innovative global telecommunication, mobile, and software services to over 600 enterprise customers, including blue-chip and Fortune 500 partners. It leverages an international partner network incorporating more than 160 global carriers.

Stable. Reliable. Proven.

99.95%

服务等级协议保证

3.92M

日即时消息处理量

68M

日通话处理量

600+

全球企业客户

160+

运营商直接互联

230+

国家和地区提供本地支持

愿景

我们的愿景是为各种规模的企业提供全球下一代通信解决方案。

使命

我们的使命是以客户为中心,不断创新,提供可靠的产品和服务,成为数字通信和基于云解决方案的全球领导者。
我们在身份识别、语音和视频、以及信息传递功能中部署最新的技术,包括大数据、人工智能和物联网,以实现通信生态系统的数字化转型。


The maaiiConnect Story 



Inspired by the power of nature and the humble ant, M800’s revolutionary maaiiConnect platform is transforming the customer service experience for businesses around the world.

Nature is a constant source of inspiration. The processes and structures found in the natural world are enduring, instinctive and utilitarian. For this reason, M800 looked to nature when developing maaiiConnect  — a powerful and complete digital convergence platform that transforms customer service experience through leading-edge communication solutions.

maaiiConnect , pronounced “ma-yee connect”, comes from maaii, meaning “ant” in Mandarin (蚂蚁). Small as ants are, they are collaborative and resilient creatures – they can carry loads 10 or more times than their body weight. Their antennas are also used to feel and communicate to work together. They show team spirit and harmony. It was clear from the beginning that these tiny creatures could inspire the maaiiConnect model in many ways.

The small-but-strong characteristics of the humble insect parallels maaiiConnect ’s wide range of capabilities all “carried” by a small maaiiConnect widget. Their antennas could easily represent the different “feelers” of web and telecom communication nodes. These components are working together harmoniously in order for interactions between businesses and their customers to happen anytime, anywhere, and on any device. 

As for an ant colony, accuracy, efficiency, and immediate communication are key propositions for maaiiConnect. The platform’s service has guaranteed carrier-grade quality and a commitment to 99.95% service level agreement (SLA) —meaning rapid connectivity businesses can rely on. 

Ant colonies are adaptable, and operate intelligently and systematically. Similarly, maaiiConnect offers a powerful convergence of digital capabilities with unique smart features in an easy-to-adopt design. This allows businesses of all sizes and structures to streamline and revolutionize their communications.

语音和视频

Call centre, virtual number, and virtual office solutions enable 24/7 localised customer support and service monitoring.

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身份识别

Big data, AI, routing, and IoT, help clients better understand customer behaviours and boost loyalty .

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信息传递

Combining multiple messaging channels in a centralised platform streamlines internal and external communications .

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M800的优势

分布式设计建模

  • 分层设计,确保轻松集成、敏捷性、维护和可扩展性

  • 与现有CRM系统无缝集成

  • 采用最新技术

  • Kubernetes (k8s) architecture to ensure fast software upgrades

电信运营商级可靠性

  • 完全自有技术,拥有各种服务水平的智能控制系统

  • Contractual commitment to 99.95% SLA for carrier-grade quality

  • Low latency network with greater stability and higher speed 

  • Superior voice quality guaranteed

高安全标准与遵从性

  • 高度安全的基础架构,符合欧洲GDPR和当地的数据保护法规

  • PCI和行业法规合规性

  • Private cloud storage compatibility

  • 符合ISO 27001和ISO 9001标准

端到端融合

  • A core engine of wide-ranging capabilities enables the rapid adoption of new and customised use cases 

  • Device convergence: ability to share information across different devices 

  • Protocol convergence: ability to work across multiple protocols

  • Service convergence: ability to communicate across numerous channels 

卓越服务

  • 不到1分钟即可激活在线订阅

  • 30分钟内集成标准电信

  • 1天内部署后端功能

  • 10-15天内完成系统深度集成

  • 内部基础架构保障。实时和24/7全天候实时服务交付与监控

  • End-to-end control enables customised, data-driven marketing 

  • 通过单一界面(OneDashboard)管理服务

全球分布式基础架构

  • Closed proprietary end-to-end global network 

  • POPs in more than 28 regions across Asia, Europe, and North America 

  • Established network of 160+ global carrier partners to support deep integration

公司发展史


  2007 

M800成立,目的在于彻底改变全球通信。


  2008  

新的全球通讯网络发展从此起步。 


  2009 

290多家移动网络运营商加入全球网络。

M800推出全球IDD、SMS和虚拟号码服务。


  2010  

M800推出跨平台移动通信应用Maaii。


  2011 

M800确保PCI遵从性,确认数据安全标准。

全球网络达到99.5%的全球可靠性。


  2012  

M800荣获2012年亚洲百强和全球百强Red Herring奖。


  2013 

M800推出针对语音、信息传递和推送服务的SDK与API。


  2014  

M800推出线上平台maaiiconnect.com 


  2015 

M800全球企业客户数量达到500多家。


  2016  

M800在全球范围内扩张研发部门,包括基辅、明斯克和台北。


  2017 

M800多次获得国际科技创新大奖。


  2018  

M800 高度安全的基础架构获得了
GDPR, ISO 27001ISO 9001
的标准。


  2019 

M800推出基于云的创新融合数据平台 maaiiConnect。