FORESIGHT & HINDSIGHT

Evaluate

Blend communications data for both foresight and hindsight to accelerate business outcomes and growth.

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context
Orchestrate-2

Why maaiiconnect?

<p><span style="font-size:24px;"><strong>安全、可靠、合規</strong></span></p>

安全、可靠、合規

設計符合安全標準,通過ISO 9001和ISO 27001認證,以及《一般資料保護規範》法規。

<p><span style="font-size:24px;"><strong>電訊級網絡質素</strong></span></p>

電訊級網絡質素

服務級別協定(SLA)確保每年99.95%的正常運行時間,全天候24小時客服支援服務。

<p><span style="font-size:24px;"><strong>簡易設置</strong></span></p>

簡易設置

只需數分鐘即可立刻啟動使用。

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context
Orchestrate-3

Create strong relationships with deep customer information

Design your customer’s journey to maximise conversions and engagement. Connect customers to the person best suited to help them.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

More ways to engage your customers

CUSTOMER-FIRST

Orchestrate

Create better experiences and build deeper connections with your customers.

Orchestrate-1

Easier, faster, efficient tools

Grow your business beyond channels.

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context
Orchestrate-3

Create strong relationships with deep customer information

Design your customer’s journey to maximise conversions and engagement. Connect customers to the person best suited to help them.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

Create strong relationships with deep customer information

Unify all of your customer and team communications to quickly resolve even the most complex customer enquiries. See your complete company structure and team roles to know who does what and connect instantly.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

Create strong relationships with deep customer information

Unify all of your customer and team communications to quickly resolve even the most complex customer enquiries. See your complete company structure and team roles to know who does what and connect instantly.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context

More ways to engage your customers

Routing icon
Group 681