FORESIGHT & HINDSIGHT

Evaluate

Blend communications data for both foresight and hindsight to accelerate business outcomes and growth.

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context
Orchestrate-2

Why maaiiconnect?

<p><span style="font-size:24px;"><strong>安全、可靠、合规</strong></span></p>

安全、可靠、合规

设计符合安全标准,通过ISO 9001和ISO 27001认证,以及《通用数据保护规范》。

<p><span style="font-size:24px;"><strong>电信级网络质量</strong></span></p>

电信级网络质量

服务水平协议(SLA)确保每年99.95%的正常运行时间,全天候24小时客服支援服务。

<p><span style="font-size:24px;"><strong>简易设置</strong></span></p>

简易设置

只需数分钟即可立刻启动。

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context
Orchestrate-3

Create strong relationships with deep customer information

Design your customer’s journey to maximise conversions and engagement. Connect customers to the person best suited to help them.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

More ways to engage your customers

CUSTOMER-FIRST

Orchestrate

Create better experiences and build deeper connections with your customers.

Orchestrate-1

Easier, faster, efficient tools

Easier, faster, efficient tools

Everything you need to empower your team so they can focus on their customers

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context
Orchestrate-3

Create strong relationships with deep customer information

Design your customer’s journey to maximise conversions and engagement. Connect customers to the person best suited to help them.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

Create strong relationships with deep customer information

Unify all of your customer and team communications to quickly resolve even the most complex customer enquiries. See your complete company structure and team roles to know who does what and connect instantly.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

Create strong relationships with deep customer information

Unify all of your customer and team communications to quickly resolve even the most complex customer enquiries. See your complete company structure and team roles to know who does what and connect instantly.

  • Smart routing based on time, volume, language, and location
  • Create support destinations
  • Quick and simple enquiry management from transfers to voicemail

Create strong relationships with deep customer information

Know who you are talking to and have one conversation with each customer across channels.

  • Access rich customer data to know how to best interact with them
  • See full communications history from different channels in a single view
  • Add notes to customer profiles for better context

More ways to engage your customers

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Connect

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