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High Security & Compliance

Customer data protection and security are our top priority. We work rigorously and continuously to ensure our company, people, and processes excel international telecommunications and information security standards. We employ state-of-the-art data encryption, data backup and recovery, and data protection systems that safeguard you and your customers at all times. Our commitment to protecting customer privacy is also uncompromising as we strictly adhere to the European Union (EU) General Data Protection Regulation (GDPR) 2016/679.

Our company was independently audited and awarded the ISO 27001 certification for its information security management system (ISMS) and the ISO 9001 certification for its Quality Management System (QMS). We are also in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Data Encryption
  • Data Encryption in Transit
  • Call Encryption
  • Data Encryption at rest
  • Messaging Encryption
  • Encryption in Applications
  • Data Centre Security
Compliance
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True Communications Convergence

Our convergence model bridges the gaps between datacom, telecom, and internet networks to provide reliable communications solutions across protocols, devices, and services. It readily adapts to industry-specific requirements and use cases to provide best-in-class voice call and instant messaging capabilities to any device, anytime, anywhere.

1. Device convergence 
Ability to share information across different types of devices (e.g., phones, computers, and other mobile devices).

2. Channel convergence
Ability to converge traditional telephony services such as virtual phone numbers, outbound international voice service, and SMS with digital channels consisting of instant messaging, VoIP and video calls, and web and social media communication platforms.

3. Protocol convergence 
Convergence of different communication protocols within one logical network (i.e., Wi-Fi, Ethernet, mobile and VoIP).

4. Network convergence 
Convergence of video transmission, telephone networks, and data communication into a singular, multi-model communication platform.


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Carrier-Grade Performance and Reliability

maaiiconnect’s carrier-grade contractual Service Level Agreement (SLA) assures an annual uptime of 99.95% with real-time service delivery, monitoring, and support 24 hours a day, 365 days a year. High-performance connections and availability are achieved through our globally-distributed IP network comprising strategically positioned points of presence (PoPs) and direct interconnections with over 160 tier-1 telecom carriers and mobile operators worldwide.

Our network supports multiple protocols and multi-codec conversions to ensure full compatibility with our partners and clients’ connectivity needs. Supported protocols include SS7, ISDN-PRI, SIP, and WebRTC; while supported codecs include OPUS, AMR-WB/AMR, G.711, and G.729.

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Seamless System Integration

maaiiconnect facilitates and maximizes digital transformation by expertly integrating external-facing communication channels with various backend enterprise and telephone systems. Our end-to-end solution approach ensures all the data is captured as information flows seamlessly and exhaustively from the customer or visitor to the company and its internal systems.

maaiiconnect fully supports and integrates with third-party ticketing systems, Customer Relationship Management (CRM) systems, Online Charging Systems (OCS), and Private Branch Exchange (PBX).

The maaiiconnect difference

Discover the wide range of features and capabilities that set maaiiconnect apart.

What’s included in the Essentials Plan
  • Web Widget
  • Voice & Video Calls*
  • Chat & Group Space
  • Insights

*This feature only supports the maaiiconnect calls.