Designed for Businesses of
All Sizes and Sectors

Yearly
Save up to 20%
Monthly
Yearly
Save up to 20%
Monthly
essentials
Essentials
Free account for web-based calls and chat.
FREE*
3 staff licences included
Start for FREE
Total Usage Entitlement for All Staff:
  • 5,000 minutes
  • 1 GB storage
  • 30 days report history
lite
Lite
A flexible solution to engage your online customers.
$15 USD/month/staff**
(Billed annually at $180/year)
1 staff licence minimum
Contact Sales
Plan Includes:
  • 150 minutes /month/staff
  • 2 GB storage /staff
  • 180 days report history
Most Popular
pro
Pro
Full-fledged solution with web & telecom capabilities.
$25 USD/month/staff**
(Billed annually at $300/year)
1 staff licence minimum
3 months subscription minimum
Contact Sales
Plan Includes:
  • 150 minutes /month/staff
  • 3 GB storage /staff
  • Unlimited report history
business
Business
Power your business with omnichannel integration.
$35 USD/month/staff**
(Billed annually at $420/year)
3 staff licences minimum
3 months subscription minimum
Contact Sales
Plan Includes:
  • 300 minutes /month/staff
  • 4 GB storage /staff
  • Unlimited report history

Pricing Plan Comparison

EssentialsLiteProBusiness
Essentials
Lite
Pro
Business
Web Widget
Smart Greetingpopoverticktickticktick
Corporate Tags & Staff Directorypopover► Videoticktickticktick
Pre-chat Survey & Contact Us Formspopoverticktickticktick
Multi-domain Supportticktickticktick
Branding & Widget Customisation1Sponsoredtickticktick
Video Call Advertising1Sponsoredtickticktick
Voice & Video Calls
Web Widget Calls1, 3popover► Videoticktickticktick
Web Link Calls1, 3popover► Videoticktickticktick
QR Code Calls1, 3popover► Videoticktickticktick
Staff Calls1, 3popoverticktickticktick
1-1 Video Calls1, 3popoverticktickticktick
Screen Sharing1, 3popoverticktickticktick
Audio Conference Calls4popover----ticktick
Video Conference Calls4popoverNew----ticktick
Conference Call Participantspopover----1010
Virtual Numbers & Phone Services
Local Numbers Support4----ticktick
Toll-free Numbers Support4popover----ticktick
Number Porting----ticktick
Outbound International Calls4----ticktick
Call Features & Routing Management
Dynamic Directorypopoverticktickticktick
Simultaneous Ringingticktickticktick
Call Controls (Hold, Mute, etc.)ticktickticktick
Percentage Routingpopover--tickticktick
Location Routingpopover--tickticktick
Time-of-Day Routingpopover--tickticktick
Call Forwarding to Any Phone----ticktick
SIP Connection----ticktick
Outbound Caller ID----ticktick
Caller ID Masking----ticktick
Block List & Allow List----ticktick
Voicemail----ticktick
Audio Call Recording2----ticktick
Video Call Recording2Coming Soon------tick
Auto Phone DiallerComing Soon----ticktick
Smart Messaging
Direct & Group Chatpopover► Videoticktickticktick
Web Widget Chat► Videoticktickticktick
Web Link Chat► Videoticktickticktick
QR Code Chat► Videoticktickticktick
Chat Transferticktickticktick
File Sharing & Previewticktickticktick
1:1 SMS & Broadcast4popover----ticktick
Bulk SMS Contact Import----ticktick
SMS Scheduling----ticktick
Facebook Messenger6popoverNew----Contact Salestick
WhatsApp BusinesspopoverComing Soon------
WeChatpopoverComing Soon------
Dashboard & Analytics
Call ReportsUp to 30 daysUp to 180 daysUnlimitedUnlimited
Chat ReportsUp to 30 daysUp to 180 daysUnlimitedUnlimited
Inquiry ReportsUp to 30 daysUp to 180 daysUnlimitedUnlimited
Visitor ReportsUp to 30 daysUp to 180 daysUnlimitedUnlimited
Staff Activity ReportsUp to 30 daysUp to 180 daysUnlimitedUnlimited
Real-time Enquiry VisibilityUp to 30 daysUp to 180 daysUnlimitedUnlimited
SMS Reports----UnlimitedUnlimited
Conference Call Reports----UnlimitedUnlimited
Contact Management
Lightweight CRMticktickticktick
Visitor Profile & Journeypopoverticktickticktick
Visitor Identityticktickticktick
Roles & Permissions
Role Assignment (4 Default Roles)ticktickticktick
Customised Role----ticktick
Permission Levels1 level1 level6 levels10 levels
Apps, Integration & APIs
iOS & Android Mobile Appticktickticktick
CMS Plug-In Support (Wordpress, Drupal, Joomla)ticktickticktick
Mobile App SDKpopover------Contact Sales
Data APIs------
Integration with Customer Relationship Management System (CRM)popover------
Integration with Ticketing Systempopover------
Integration with Virtual Private Branch Exchange (PBX)popover------
Integration with Online Charging System (OCS)------
On-Premise Deploymentpopover------
Access Security & Compliance
Two-factor Authentication (2FA)ticktickticktick
Advanced Password Securityticktickticktick
Audit Logticktickticktick
Data Retention------Contact Sales
EssentialsLite
ProBusiness
Web Widget
Smart Greetingpopovertick
Corporate Tags & Staff Directorypopover► Videotick
Pre-chat Survey & Contact Us Formspopovertick
Multi-domain Supporttick
Branding & Widget Customisation1Sponsored
Video Call Advertising1Sponsored
Voice & Video Calls
Web Widget Calls1, 3popover► Videotick
Web Link Calls1, 3popover► Videotick
QR Code Calls1, 3popover► Videotick
Staff Calls1, 3popovertick
1-1 Video Calls1, 3popovertick
Screen Sharing1, 3popovertick
Audio Conference Calls4popover--
Video Conference Calls4popoverNew--
Conference Call Participantspopover--
Virtual Numbers & Phone Services
Local Numbers Support4--
Toll-free Numbers Support4popover--
Number Porting--
Outbound International Calls4--
Call Features & Routing Management
Dynamic Directorypopovertick
Simultaneous Ringingtick
Call Controls (Hold, Mute, etc.)tick
Percentage Routingpopover--
Location Routingpopover--
Time-of-Day Routingpopover--
Call Forwarding to Any Phone--
SIP Connection--
Outbound Caller ID--
Caller ID Masking--
Block List & Allow List--
Voicemail--
Audio Call Recording2--
Video Call Recording2Coming Soon--
Auto Phone DiallerComing Soon--
Smart Messaging
Direct & Group Chatpopover► Videotick
Web Widget Chat► Videotick
Web Link Chat► Videotick
QR Code Chat► Videotick
Chat Transfertick
File Sharing & Previewtick
1:1 SMS & Broadcast4popover--
Bulk SMS Contact Import--
SMS Scheduling--
Facebook Messenger6popoverNew--
WhatsApp BusinesspopoverComing Soon--
WeChatpopoverComing Soon--
Dashboard & Analytics
Call ReportsUp to 30 days
Chat ReportsUp to 30 days
Inquiry ReportsUp to 30 days
Visitor ReportsUp to 30 days
Staff Activity ReportsUp to 30 days
Real-time Enquiry VisibilityUp to 30 days
SMS Reports--
Conference Call Reports--
Contact Management
Lightweight CRMtick
Visitor Profile & Journeypopovertick
Visitor Identitytick
Roles & Permissions
Role Assignment (4 Default Roles)tick
Customised Role--
Permission Levels1 level
Apps, Integration & APIs
iOS & Android Mobile Apptick
CMS Plug-In Support (Wordpress, Drupal, Joomla)tick
Mobile App SDKpopover--
Data APIs--
Integration with Customer Relationship Management System (CRM)popover--
Integration with Ticketing Systempopover--
Integration with Virtual Private Branch Exchange (PBX)popover--
Integration with Online Charging System (OCS)--
On-Premise Deploymentpopover--
Access Security & Compliance
Two-factor Authentication (2FA)tick
Advanced Password Securitytick
Audit Logtick
Data Retention--
Included in All Plans
Support & SLA
  • Knowledge Base & FAQs
  • 24x7 Extended Online & Offline Support
  • Carrier Grade 99.95% Guaranteed SLA
Access, Security & Compliance
  • Domain Allowlisting
  • TLS1.2-3 for Data Encryption in Transit
  • DTLS-SRTP for Voice/ Video Encryption
  • AES-256 for Data Encryption at Rest.
Usage Entitlements
1.

* maaiiconnect ESSENTIALS includes 5,000 minutes of incoming and outgoing audio and video calls to be shared between all 3 staff. These minutes can be consumed for calls from the web widget, QR codes, web links and staff-to-staff calls.

Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service.

maaiiconnect logo and video advertising banners may be displayed from time to time.

2.

No per minute charge but subject to storage entitlement.

Usage Charges
3.

Every plan comes with specific free usage entitlements for external calls. Once fully consumed, further calls are charged at the rate of USD0.02/minute. Audio and video calls between staff are free.

4.

Subject to additional charges for inbound/ outbound calls, conference calls and SMS.

Download Usage Rate Table.
Account Setup & Security Deposit
5.

** Security Deposit: LITE, PRO and BUSINESS plans require a 3 months security deposit.

Minimum Subscription Period: LITE plan requires a 1 month minimum subscription period. PRO and BUSINESS requires a 3 month minimum subscription period.

6.

The plan does not include any support for Facebook Page setup. A maximum of 5 Facebook Pages can be integrated for the BUSINESS Plan. Extra pages are subject to additional charge.

Can't find a plan that fits your needs?
Talk to our experts for a tailored solution that fits your business needs.
Contact Sales
All features, PLUS
  • Visitor SDK
  • CRM/ ERP / Ticketing
  • PBX
  • OCS
  • Visitor Identity
  • Multiple App ID
  • Data API
  • Chatbot Integration
  • Data Retention
  • Special Report
  • BYO Carrier
  • Distributed DB Compliance
  • On-premise Deployment