Designed for Businesses of
All Sizes and Sectors

Yearly
Save up to 20%
Monthly
Yearly
Save up to 20%
Monthly
Essentials
Free account for web-based calls and chat.
FREE*
5 staff licences included
Start for FREE
Plan Includes:
  • 5,000 minutes1
  • 1 GB storage
  • 30 days report history
Pro
Perfect solution for SMEs & start-ups that integrates your favourite communication tools to maximise sales conversions at each stage of the customer journey.
$25 USD/month/licence**
(Billed annually at $900/year)
3 staff licences minimum
Contact Sales
Plan Includes:
  • 150 minutes/month
  • 3 GB storage/licence
  • 180 days report history
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Most Popular
Business
Powerful Enterprise communications tool to supercharge your business from customer engagement to retention.
$35 USD/month/licence**
(Billed annually at $4200/year)
10 staff licences minimum
Contact Sales
Plan Includes:
  • 300 minutes/month
  • 4 GB storage/licence
  • Unlimited report history
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Pricing Plan Comparison

EssentialsProBusiness
Essentials
Pro
Business
Smart Messaging
Direct & Group Chatpopover► Videotickticktick
Web Widget Chat► Videotickticktick
Web Link Chat► Videotickticktick
QR Code Chat► Videotickticktick
Google Business MessagesComing Soon--ticktick
Facebook Messenger6popover► Video--ticktick
WhatsApp Business6popover► Video----tick
WeChatpopover► Video----tick
LINEComing Soon----tick
1-1 SMS & Broadcast4popover--ticktick
Bulk SMS Contact Import--ticktick
SMS Scheduling--ticktick
File Sharing & Preview► Videotickticktick
Chat Transfertickticktick
Digital Voice & Video Calls
Web Widget Calls1, 3popover► Videotickticktick
Web Link Calls1, 3popover► Videotickticktick
QR Code Calls1, 3popover► Videotickticktick
Staff Calls1, 3popovertickticktick
1-1 Video Calls1, 3popovertickticktick
Screen Sharing1, 3popover► Videotickticktick
Audio Conference Calls1, 4popover► Videotickticktick
Video Conference Calls1, 4popover► Videotickticktick
Conference Invite via SMSComing Soon--ticktick
Conference Outbound via IDD/ Local NumberComing Soon--ticktick
Conference Inbound via Virtual NumberComing Soon--ticktick
Conference Call Participantspopover51015
Telecom Phone Services
Local Numbers Support4--ticktick
Toll-free Numbers Support4popover--ticktick
Outbound International Calls4--ticktick
Number Porting--ticktick
SIP Connection--ticktick
Web Engagement Features
Smart Greetingpopovertickticktick
Corporate Tags & Staff Directorypopover► Videotickticktick
Pre-chat Survey & Contact Us Formspopovertickticktick
Multi-domain Supporttickticktick
Branding & Widget Customisation1Sponsoredticktick
Video Call Advertising1Sponsoredticktick
Call Features & Routing Management
Dynamic Directorypopovertickticktick
Simultaneous Ringingtickticktick
Call Controls (Hold, Mute, etc.)tickticktick
Call Transfertickticktick
Alternative Routingpopovertickticktick
Language/ Location/ Percentage/ Time-of-Day Routingpopover--ticktick
Call Forwarding to Any Phone--ticktick
Auto Phone Dialler--ticktick
Block List & Allow List--ticktick
Voicemail--ticktick
Caller ID Masking--ticktick
Outbound Caller ID--ticktick
Bring Your Number as Caller Display Number--ticktick
SMS Sender IDNew--ticktick
Alphanumeric Sender IDNew--ticktick
Engagement ModeNew--ticktick
Audio Call Recording2----tick
Video Call Recording2----tick
Dashboard & Analytics
Call ReportsUp to 30 daysUp to 180 daysUnlimited
Chat ReportsUp to 30 daysUp to 180 daysUnlimited
Enquiry ReportsUp to 30 daysUp to 180 daysUnlimited
Visitor ReportsUp to 30 daysUp to 180 daysUnlimited
Staff Activity ReportsUp to 30 daysUp to 180 daysUnlimited
Real-time Enquiry VisibilityUp to 30 daysUp to 180 daysUnlimited
Conference Call ReportsUp to 30 daysUp to 180 daysUnlimited
SMS Reports--Up to 180 daysUnlimited
Contact Management
Lightweight CRMtickticktick
Visitor Profile & Journeypopovertickticktick
Visitor Identitytickticktick
Unified Identity & HistoryComing Soontickticktick
Roles & Permissions
Role Assignment (4 Default Roles)tickticktick
Customised Role--ticktick
Team Hierarchy & Permission Levels1 level6 levels10 levels
Apps, Integration & APIs
iOS & Android Mobile Apptickticktick
CMS Plug-In Support (Wordpress, Drupal, Joomla)tickticktick
Mobile App SDKpopover----Contact Sales
Data APIs----
Integration with Customer Relationship Management System (CRM)popover----
Integration with Ticketing Systempopover----
Integration with Virtual Private Branch Exchange (PBX)popover----
Integration with Online Charging System (OCS)----
On-Premise Deploymentpopover----
Access Security & Compliance
Two-factor Authentication (2FA)tickticktick
Advanced Password Securitytickticktick
Audit Logtickticktick
Visitor and Staff Access Security--ticktick
Data Retention----Contact Sales
EssentialsPro
Business
Smart Messaging
Direct & Group Chatpopover► Videotick
Web Widget Chat► Videotick
Web Link Chat► Videotick
QR Code Chat► Videotick
Google Business MessagesComing Soon--
Facebook Messenger6popover► Video--
WhatsApp Business6popover► Video--
WeChatpopover► Video--
LINEComing Soon--
1-1 SMS & Broadcast4popover--
Bulk SMS Contact Import--
SMS Scheduling--
File Sharing & Preview► Videotick
Chat Transfertick
Digital Voice & Video Calls
Web Widget Calls1, 3popover► Videotick
Web Link Calls1, 3popover► Videotick
QR Code Calls1, 3popover► Videotick
Staff Calls1, 3popovertick
1-1 Video Calls1, 3popovertick
Screen Sharing1, 3popover► Videotick
Audio Conference Calls1, 4popover► Videotick
Video Conference Calls1, 4popover► Videotick
Conference Invite via SMSComing Soon--
Conference Outbound via IDD/ Local NumberComing Soon--
Conference Inbound via Virtual NumberComing Soon--
Conference Call Participantspopover5
Telecom Phone Services
Local Numbers Support4--
Toll-free Numbers Support4popover--
Outbound International Calls4--
Number Porting--
SIP Connection--
Web Engagement Features
Smart Greetingpopovertick
Corporate Tags & Staff Directorypopover► Videotick
Pre-chat Survey & Contact Us Formspopovertick
Multi-domain Supporttick
Branding & Widget Customisation1Sponsored
Video Call Advertising1Sponsored
Call Features & Routing Management
Dynamic Directorypopovertick
Simultaneous Ringingtick
Call Controls (Hold, Mute, etc.)tick
Call Transfertick
Alternative Routingpopovertick
Language/ Location/ Percentage/ Time-of-Day Routingpopover--
Call Forwarding to Any Phone--
Auto Phone Dialler--
Block List & Allow List--
Voicemail--
Caller ID Masking--
Outbound Caller ID--
Bring Your Number as Caller Display Number--
SMS Sender IDNew--
Alphanumeric Sender IDNew--
Engagement ModeNew--
Audio Call Recording2--
Video Call Recording2--
Dashboard & Analytics
Call ReportsUp to 30 days
Chat ReportsUp to 30 days
Enquiry ReportsUp to 30 days
Visitor ReportsUp to 30 days
Staff Activity ReportsUp to 30 days
Real-time Enquiry VisibilityUp to 30 days
Conference Call ReportsUp to 30 days
SMS Reports--
Contact Management
Lightweight CRMtick
Visitor Profile & Journeypopovertick
Visitor Identitytick
Unified Identity & HistoryComing Soontick
Roles & Permissions
Role Assignment (4 Default Roles)tick
Customised Role--
Team Hierarchy & Permission Levels1 level
Apps, Integration & APIs
iOS & Android Mobile Apptick
CMS Plug-In Support (Wordpress, Drupal, Joomla)tick
Mobile App SDKpopover--
Data APIs--
Integration with Customer Relationship Management System (CRM)popover--
Integration with Ticketing Systempopover--
Integration with Virtual Private Branch Exchange (PBX)popover--
Integration with Online Charging System (OCS)--
On-Premise Deploymentpopover--
Access Security & Compliance
Two-factor Authentication (2FA)tick
Advanced Password Securitytick
Audit Logtick
Visitor and Staff Access Security--
Data Retention--
Included in All Plans
Support & SLA
  • Knowledge Base & FAQs
  • 24x7 Support
  • Carrier Grade 99.95% Guaranteed SLA
Access, Security & Compliance
  • Domain Allowlisting
  • TLS1.2-3 for Data Encryption in Transit
  • DTLS-SRTP for Voice/ Video Encryption
  • AES-256 for Data Encryption at Rest.
Usage Entitlements
1.

* maaiiconnect ESSENTIALS include 4,000 minutes of audio calls and 1,000 minutes of video calls to be shared between 5 licensed staff. These minutes can be consumed for calls from web widget, QR codes, web links and staff-to-staff calls.

Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service.

maaiiconnect logo and video advertising banners may be displayed from time to time.

2.

No per minute charge but subject to storage entitlement.

Usage Charges
3.

Every plan comes with specific free usage entitlements for external calls. Once fully consumed, further calls are charged at the rate of USD0.02/minute. Audio and video calls between staff are free.

4.

Subject to additional charges for inbound/ outbound calls, conference calls and SMS.

Download Usage Rate Table.
Account Setup & Security Deposit
5.

** Security Deposit: PRO, BUSINESS plans require a 3 months security deposit.

The monthly plan for maaiiconnect PRO and BUSINESS requires a 3-month minimum subscription period.

6.

The plan does not include any support to social media page setup.

maaiiconnect BUSINESS supports one WhatsApp Business account. A fee of $99 will be incurred for an additional WhatsApp Business account.

Usage Cost Calculator

Kick back and relax. Our Smart calculator takes your preferences into account to give a crystal clear breakdown of all cost variables* included in your package.

All prices are in USD.

Click to understand your cost with our Usage Cost Calculator

Try maaiiconnect for FREE

Stay connected to your customers with instant messaging and online call capabilities with our Essentials plan.
No credit card required. 1 minute installation

What’s included in the Essentials Plan FREE

Web Widget
Voice & Video Calls*
Chat & Group Space
Insights
*Made through maaiiconnect.