Designed for Businesses of
All Sizes and Sectors
Yearly
Save up to 20%
Monthly
Yearly
Save up to 20%
Monthly
Essentials
Free account for web-based calls and chat.
FREE*
3 staff licences included
Total Usage Entitlement for All Staff:
- 5,000 minutes
- 1 GB storage
- 30 days report history
Lite
A flexible solution to engage your online customers.
$15 USD/month/staff**
(Billed annually at $180/year)
1 staff licence minimum
Plan Includes:
- 150 minutes /month/staff
- 2 GB storage /staff
- 180 days report history
Most Popular
Pro
Full-fledged solution with web & telecom capabilities.
$25 USD/month/staff**
(Billed annually at $300/year)
1 staff licence minimum
3 months subscription minimum
Plan Includes:
- 150 minutes /month/staff
- 3 GB storage /staff
- Unlimited report history
Business
Power your business with omnichannel integration.
$35 USD/month/staff**
(Billed annually at $420/year)
3 staff licences minimum
3 months subscription minimum
Plan Includes:
- 300 minutes /month/staff
- 4 GB storage /staff
- Unlimited report history
Pricing Plan Comparison
| Essentials | Lite | Pro | Business |
Essentials | Lite | Pro | Business |
Web Widget
Smart Greeting |  | | | |
| Corporate Tags & Staff Directory | | | | |
| Pre-chat Survey & Contact Us Forms | | | | |
| Multi-domain Support | | | | |
| Branding & Widget Customisation1 | Sponsored | | | |
| Video Call Advertising1 | Sponsored | | | |
Voice & Video Calls
| Web Widget Calls1, 3 | | | | |
| Web Link Calls1, 3 | | | | |
| QR Code Calls1, 3 | | | | |
| Staff Calls1, 3 | | | | |
| 1-1 Video Calls1, 3 | | | | |
| Screen Sharing1, 3 | | | | |
| Audio Conference Calls4 | -- | -- | | |
| Video Conference Calls4New | -- | -- | | |
| Conference Call Participants | -- | -- | 10 | 10 |
Virtual Numbers & Phone Services
| Local Numbers Support4 | -- | -- | | |
| Toll-free Numbers Support4 | -- | -- | | |
| Number Porting | -- | -- | | |
| Outbound International Calls4 | -- | -- | | |
Call Features & Routing Management
| Dynamic Directory | | | | |
| Simultaneous Ringing | | | | |
| Call Controls (Hold, Mute, etc.) | | | | |
| Percentage Routing | -- | | | |
| Location Routing | -- | | | |
| Time-of-Day Routing | -- | | | |
| Call Forwarding to Any Phone | -- | -- | | |
| SIP Connection | -- | -- | | |
| Outbound Caller ID | -- | -- | | |
| Caller ID Masking | -- | -- | | |
| Block List & Allow List | -- | -- | | |
| Voicemail | -- | -- | | |
| Audio Call Recording2 | -- | -- | | |
| Video Call Recording2Coming Soon | -- | -- | -- | |
| Auto Phone DiallerComing Soon | -- | -- | | |
Smart Messaging
| Direct & Group Chat | | | | |
| Web Widget Chat | | | | |
| Web Link Chat | | | | |
| QR Code Chat | | | | |
| Chat Transfer | | | | |
| File Sharing & Preview | | | | |
| 1:1 SMS & Broadcast4 | -- | -- | | |
| Bulk SMS Contact Import | -- | -- | | |
| SMS Scheduling | -- | -- | | |
| Facebook Messenger6New | -- | -- | Contact Sales | |
| WhatsApp BusinessComing Soon | -- | -- | -- | |
| WeChatComing Soon | -- | -- | -- |
Dashboard & Analytics
| Call Reports | Up to 30 days | Up to 180 days | Unlimited | Unlimited |
| Chat Reports | Up to 30 days | Up to 180 days | Unlimited | Unlimited |
| Inquiry Reports | Up to 30 days | Up to 180 days | Unlimited | Unlimited |
| Visitor Reports | Up to 30 days | Up to 180 days | Unlimited | Unlimited |
| Staff Activity Reports | Up to 30 days | Up to 180 days | Unlimited | Unlimited |
| Real-time Enquiry Visibility | Up to 30 days | Up to 180 days | Unlimited | Unlimited |
| SMS Reports | -- | -- | Unlimited | Unlimited |
| Conference Call Reports | -- | -- | Unlimited | Unlimited |
Contact Management
| Lightweight CRM | | | | |
| Visitor Profile & Journey | | | | |
| Visitor Identity | | | | |
Roles & Permissions
| Role Assignment (4 Default Roles) | | | | |
| Customised Role | -- | -- | | |
| Permission Levels | 1 level | 1 level | 6 levels | 10 levels |
Apps, Integration & APIs
| iOS & Android Mobile App | | | | |
| CMS Plug-In Support (Wordpress, Drupal, Joomla) | | | | |
| Mobile App SDK | -- | -- | -- | Contact Sales |
| Data APIs | -- | -- | -- | |
| Integration with Customer Relationship Management System (CRM) | -- | -- | -- | |
| Integration with Ticketing System | -- | -- | -- | |
| Integration with Virtual Private Branch Exchange (PBX) | -- | -- | -- | |
| Integration with Online Charging System (OCS) | -- | -- | -- | |
| On-Premise Deployment | -- | -- | -- |
Access Security & Compliance
| Two-factor Authentication (2FA) | | | | |
| Advanced Password Security | | | | |
| Audit Log | | | | |
| Data Retention | -- | -- | -- | Contact Sales |
| Essentials | Lite |
| Pro | Business |
Web Widget
| Smart Greeting | |
| Corporate Tags & Staff Directory | |
| Pre-chat Survey & Contact Us Forms | |
| Multi-domain Support | |
| Branding & Widget Customisation1 | Sponsored |
| Video Call Advertising1 | Sponsored |
Voice & Video Calls
| Web Widget Calls1, 3 | |
| Web Link Calls1, 3 | |
| QR Code Calls1, 3 | |
| Staff Calls1, 3 | |
| 1-1 Video Calls1, 3 | |
| Screen Sharing1, 3 | |
| Audio Conference Calls4 | -- |
| Video Conference Calls4New | -- |
| Conference Call Participants | -- |
Virtual Numbers & Phone Services
| Local Numbers Support4 | -- |
| Toll-free Numbers Support4 | -- |
| Number Porting | -- |
| Outbound International Calls4 | -- |
Call Features & Routing Management
| Dynamic Directory | |
| Simultaneous Ringing | |
| Call Controls (Hold, Mute, etc.) | |
| Percentage Routing | -- |
| Location Routing | -- |
| Time-of-Day Routing | -- |
| Call Forwarding to Any Phone | -- |
| SIP Connection | -- |
| Outbound Caller ID | -- |
| Caller ID Masking | -- |
| Block List & Allow List | -- |
| Voicemail | -- |
| Audio Call Recording2 | -- |
| Video Call Recording2Coming Soon | -- |
| Auto Phone DiallerComing Soon | -- |
Smart Messaging
| Direct & Group Chat | |
| Web Widget Chat | |
| Web Link Chat | |
| QR Code Chat | |
| Chat Transfer | |
| File Sharing & Preview | |
| 1:1 SMS & Broadcast4 | -- |
| Bulk SMS Contact Import | -- |
| SMS Scheduling | -- |
| Facebook Messenger6New | -- |
| WhatsApp BusinessComing Soon | -- |
| WeChatComing Soon | -- |
Dashboard & Analytics
| Call Reports | Up to 30 days |
| Chat Reports | Up to 30 days |
| Inquiry Reports | Up to 30 days |
| Visitor Reports | Up to 30 days |
| Staff Activity Reports | Up to 30 days |
| Real-time Enquiry Visibility | Up to 30 days |
| SMS Reports | -- |
| Conference Call Reports | -- |
Contact Management
| Lightweight CRM | |
| Visitor Profile & Journey | |
| Visitor Identity | |
Roles & Permissions
| Role Assignment (4 Default Roles) | |
| Customised Role | -- |
| Permission Levels | 1 level |
Apps, Integration & APIs
| iOS & Android Mobile App | |
| CMS Plug-In Support (Wordpress, Drupal, Joomla) | |
| Mobile App SDK | -- |
| Data APIs | -- |
| Integration with Customer Relationship Management System (CRM) | -- |
| Integration with Ticketing System | -- |
| Integration with Virtual Private Branch Exchange (PBX) | -- |
| Integration with Online Charging System (OCS) | -- |
| On-Premise Deployment | -- |
Access Security & Compliance
| Two-factor Authentication (2FA) | |
| Advanced Password Security | |
| Audit Log | |
| Data Retention | -- |
Included in All Plans
Support & SLA
- Knowledge Base & FAQs
- 24x7 Extended Online & Offline Support
- Carrier Grade 99.95% Guaranteed SLA
Access, Security & Compliance
- Domain Allowlisting
- TLS1.2-3 for Data Encryption in Transit
- DTLS-SRTP for Voice/ Video Encryption
- AES-256 for Data Encryption at Rest.
Usage Entitlements
1.
* maaiiconnect ESSENTIALS includes 5,000 minutes of incoming and outgoing audio and video calls to be shared between all 3 staff. These minutes can be consumed for calls from the web widget, QR codes, web links and staff-to-staff calls.
Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service.
maaiiconnect logo and video advertising banners may be displayed from time to time.
2.
No per minute charge but subject to storage entitlement.
Usage Charges
3.
Every plan comes with specific free usage entitlements for external calls. Once fully consumed, further calls are charged at the rate of USD0.02/minute. Audio and video calls between staff are free.
4.
Subject to additional charges for inbound/ outbound calls, conference calls and SMS.
Account Setup & Security Deposit
5.
** Security Deposit: LITE, PRO and BUSINESS plans require a 3 months security deposit.
Minimum Subscription Period: LITE plan requires a 1 month minimum subscription period. PRO and BUSINESS requires a 3 month minimum subscription period.
6.
The plan does not include any support for Facebook Page setup. A maximum of 5 Facebook Pages can be integrated for the BUSINESS Plan. Extra pages are subject to additional charge.
Usage Cost Calculator
Kick back and relax. Our Smart calculator takes your preferences into account to give a crystal clear breakdown of all cost variables* included in your package. All prices are in USD.
Can't find a plan that fits your needs?
Talk to our experts for a tailored solution that fits your business needs.
Contact SalesAll features, PLUS
- Visitor SDK
- CRM/ ERP / Ticketing
- PBX
- OCS
- Visitor Identity
- Multiple App ID
- Data API
- Chatbot Integration
- Data Retention
- Special Report
- BYO Carrier
- Distributed DB Compliance
- On-premise Deployment