maaiiConnect Pricing 

Engage
Essentials
Engage
Pro
Engage
Business
Engage
Enterprise
12-month contract # Pay as
you go
12-month contract # Pay as
you go
 ##
 
Price per staff Free $19 
per staff
$29 
per staff
$39 
per staff
$49 
per staff
  Custom Pricing
Number of staff 10 max. 15 min. 15 min. 25 min. 25 min. Upon Request
Total per month Free $285 $435 $975 $1225 Varies
Additional staff
(in increments of 5)

N/A $100 $150 $200 $250 Custom Pricing
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Contact Us
Sponsored Engage Pro Engage Business Engage Enterprise
CUSTOMER COMMUNICATION
Web Widget
Call from Web Widget




Chat from Web Widget




Multiple Site Support


Call Forward to Web Browser


Call Forward to Phone X



Call
Inbound and Outbound maaiiConnect Calls

2,500 minutes


Web Link Calls





QR Code Calls





Video Calls **





Call Conferencing **





Screen Sharing **





Local Number X 
1 Local number per staff * 1 Local number per staff *
Upon Request
Toll-free Number X 
 1
 1
Upon Request
Call Forwarding X 



Dynamic Directory

X


Messaging
Instant Messaging





File Sharing



Corporate-to-Customer SMS
X


Chatbot AI X X 
X 

Omnichannel Capabilities
WhatsApp **

X X

Facebook **

X X

WeChat **

X X

Branding & Personalisation
Pre-chat Survey and Contact Us Forms 





Business Video Ads

Sponsored ads 2 Customised Customised Customised
Widget Icons Default Customised Customised Customised
Customer SDK

X X 
X 

REST API

X X 
X 

White Label

X X 
X 

Multi-Brand
Customisation

X X 
X 

INTERNAL COLLABORATION
Meetings
Video Calls **





Staff Screen Sharing **





Staff File Sharing



Staff Web Link Calls



Call Recording **



Call
Inbound and Outbound Calls 1 X


Dial Pad 1  X


Messaging
Staff-to-Staff Instant Messaging





Group Chat **



Smart Messaging
SMS 1 Campaign ** X


Smart Messaging
Setting **

X


Customer Communications Management
Calls Controls (Transfer, Hold, Mute)



Intelligent Routing

X


Outbound Caller ID X


Forward to Phone X


SIP Call Forward

X X X
IVR X X X
Insights
Visitor Profile and Journey 





Call Metrics





Analytics





Chat History Reports

Up to 30 days
Up to 6 months
Unlimited
Unlimited
Enquiry Reports Up to 30 days
Up to 6 months
Unlimited
Unlimited
Call History Reports Up to 30 days
Up to 6 months
Unlimited
Unlimited
SMS History Reports X Up to 6 months
Unlimited
Unlimited
Real-time Enquiry Monitoring X X

Visitor Behavioral AI ** X X

Report Access via API

X X X
Productivity Management
Contacts Management



OneDashboard



Staff Management





Staff Activity Dashboard





File Transfer (20MB per Staff)



Storage  1 GB 5 GB
Unlimited Unlimited
Number of Tags 10 100 100 Customised
Mobile App for Staff 5x devices per staff 5x devices per staff 5x devices per staff 5x devices per staff
Push Notifications



Staff Roles and Permissions** X


System Integration
On-premise Deployment

X X X
Ticketing System

X X X
CRM System

X X X
Virtual PBX

X X X
Add-ons

X X X
Online Charging System (OCS)

X X X
Mobile SDK X X X
Device Accessibility
Calls and Chat via Web Dashboard

 *



Calls and Chat via Mobile App

 *



iOS Compatibility



Android Compatibility



Multi-device Support



maaiiConnect Platform and Support
M800 Infrastructure


 3
99.95% SLA


 3
24/7 Email Support


 3
24/7 Live Chat Support  (English and Chinese)


 3
24/7 Phone Support


 3


# One-off payment (annual subscription) 

## 3-month subscription minimum 

* Applicable only in the following territories: Australia, China, Singapore, UK, and USA 

** Coming soon

1 Some additional charges may apply for inbound/outbound calls and SMS. Click on the buttons below for the respective rate cards:

2 maaiiConnect video ad may be displayed from time to time.

3 Feature may be improved depending on on customer's requirements.