Engage Pro

Combine the best of web and telecom capabilities to deliver an unrivaled experience.

Enhance your customer’s experience with a full-fledged business communication suite.

Engage Pro Features


Web Widget

  

Call from Web Widget

  

Chat from Web Widget

  Multiple Site Support

 


Voice & Video Calls

 Inbound & Outbound maaiiConnect


      Calls

Virtual Number

*

  Video Calls**


  Dial Pad

 1
  

Call Conferencing**


  

Screen Sharing**

  

Call Forwarding 


  

Dynamic Directory 

  

Call Recording** 

 
 


Smart Messaging

  

Instant Messaging

  File Sharing

  

Smart Messaging**

  

Corporate-to-Customer SMS


  

SMS 1 Campaign**



Omnichannel Capabilities

 


Customer Communication Management   

  Inbound and Outbound Calls

  Smart Messaging Setting**

 

  Intelligent Routing


Insights   

  

Visitor Profile and Journey

  

Reporting and Analytics

  

Call Metrics

  

Chat History


 


Productivity Management   

  

Contacts Management

  

Staff Management

  OneDashboard


Branding and Personalisation   

  Pre-chat Survey and Contact Us
      Forms

  Branded Video Ads

 Customised Widget Icons


Device Accessibility   

  

Calls and Chat via Web


      Dashboard

  

Calls and Chat via Mobile App

  iOS Compatibility

  Android Compatibility 

  Multi-device Support 


maaiiConnect Guarantee  

  M800's proprietary globally distributed
      infrastructure

  Carrier-grade 99.95% SLA

  Data protection and encryption compliance

  24/7 email and chat support (English and Chinese)

1 Some additional charges may apply for inbound/outbound calls and SMS
* Applicable only in the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

 

Engage Pro Ecosystem

Join Engage Pro

Enhance your customer’s experience with a full-fledged business communication suite.