Engage Essentials

Engage your global customers in real-time over live chat and online calls.  

Our free, web-based solution allows your customers to reach you instantly. Anytime, anywhere, and on any device.

maaiiConnect - A multimedia convergence platform that empowers digital transformation

Jumpstart your company’s digital transformation! Our secure, carrier-grade communication solution helps boost your global, distributed workforce’s productivity by letting them engage with their peers and their customers anytime, anywhere, on any device.

Set up collaborative discussions with best-in-class web calls, video calls, and call conferences. Share ideas faster with instant messaging and group chat. Let your worldwide clients engage with your without worrying about international call numbers or relying on multiple standalone apps. Track and manage your customers and employees in real time, and enjoy full visibility and control of all your engagements.

Odoo • Image and Text

Web Widget


 Call from Web Widget


 Chat from Web Widget


 Multiple Site Support


Voice & Video Calls

  Inbound & Outbound maaiiConnect Calls*

  

Video Call** 

  Call Conferencing** 

  Screen Sharing** 

  Call Recording**
 

 

Learn More
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Odoo • Image and Text


Smart Messaging

 Instant Messaging 

  File Sharing

 


Insights  

  Visitor Profile and Journey

 
  

Reporting and Analytics 

  Call Metrics

  Chat History

 


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Other Engage Essentials Features 


Omnichannel Capabilities

Productivity Management   

  

Contacts Management


  Staff Management


  OneDashboard


Branding and Personalisation   

  Pre-chat Survey and Contact Us
      Forms

 Sponsored Video Ads***

  Widget Icons

 
Device Accessibility 

  

Calls and Chat via

            
      Web Dashboard*

  

Calls and Chat via     


      Mobile App*

  iOS Compatibility 
  Android Compatibility

  Multi-Device Support


 

maaiiConnect Guarantee   

  

M800's proprietary globally distributed
      infrastructure 

  Carrier-grade 99.95% SLA

  Data protection and encryption compliance

  24/7 email and chat support (English and
      Chinese)

* Applicable only in the following territories: Australia, China, Singapore, UK, and USA 
** Coming soon
*** maaiiConnect video ad may be displayed from time to time

Engage Essentials Ecosystem

smartest way to convert messages into sales
           

Quest for an Exciting Dining Experience -  with QRCode Calls

When travelling on the street, the Jennings look up and see two restaurant billboards respectively for molecular gastronomy and multi-sensory dining. Feeling intrigued by both, they plan to check out reservation.


intelligent call centre solutions for ingenious customers
            

Web Link Calls: Hassle-free customer interactions from anywhere around the world

Stephen, a general manager of a fintech company, is on a business trip in Italy at the moment. Just when he is checking news and updates on his phone, his phone suddenly rings with an SMS coming in from his home bank in Hong Kong. 

intelligent call centre solutions for ingenious customers
            

Web calls: peace-of-mind solutions for online shopaholics

Meet Janice. 

Janice is an online shopaholic. Fashion items, home accessories, food… everything she has, she orders them from online stores for convenience.


Join Engage Essentials

Our free, web-based solution allows your customers to reach you instantly. Anytime, anywhere, and on any device.