Engage Enterprise

Create bespoke customer experience for your global business.  

Your rules, our platform.

Engage Enterprise Features

Web Widget  

 Call from Web Widget

 Chat from Web Widget

  Multiple Site Support 


Voice & Video Calls   

 Inbound & Outbound maaiiConnect


 Video Calls**


Dial Pad 1


Call Conferencing** 


Screen Sharing**

  Call Forwarding


Dynamic Directory 


Call Recording** 

Smart Messaging   


Instant Messaging

  File Sharing


Smart Messaging**

 Corporate-to-Customer SMS



 1 Campaign**

Omnichannel Capabilities   




Customer Communication Management   

  Inbound and Outbound Calls

 Smart Messaging Setting** 

  Intelligent Routing 

  SIP Call Forward 




Visitor Profile and Journey 


Reporting and Analytics

 Call Metrics

 Chat History

  Real-time Enquiry Monitoring 

  Access Reports via API

Productivity Management   


Contacts Management

 Staff Management


Third-Party System Integration   

 On-premise Deployment

 Ticketing System

  CRM System


 Virtual PBX 


Branding and Personalisation   


Pre-chat Survey and Contact Us

 Branded Video Ads

 Customised Widget Icons

 Customer SDK 


 White Label

 Multi-brand Customisation

Device Accessibility   

 Calls and Chat via Web Dashboard

 Calls and Chat via Mobile App

  iOS Compatibility

  Android Compatibility 

  Multi-device Support 

maaiiConnect Guarantee  

  M800's proprietary globally distributed
      infrastructure 2

  Carrier-grade 99.95% SLA 2

  Data protection and encryption compliance 2

  24/7 email and chat support (English and
      Chinese) 2

Some additional charges may apply for inbound/outbound calls and SMS

Feature may be improved depending on on customer's requirements
* Applicable only in the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

Engage Enterprise Ecosystem

Join Engage Enterprise

Your rules, our platform.