Engage Enterprise

Create bespoke customer experience for your global business.  

Your rules, our platform.

Engage Enterprise Features


Web Widget  

 Call from Web Widget

 Chat from Web Widget

  Multiple Site Support 

 


Voice & Video Calls   

 Inbound & Outbound maaiiConnect


      Calls

 Video Calls**


 

Dial Pad 1

  

Call Conferencing** 

  

Screen Sharing**

  Call Forwarding


  

Dynamic Directory 

  

Call Recording** 


Smart Messaging   

  

Instant Messaging

  File Sharing

  

Smart Messaging**

 Corporate-to-Customer SMS


 

SMS

 1 Campaign**


Omnichannel Capabilities   

 Facebook**

 WhatsApp**

 WeChat**



Customer Communication Management   

  Inbound and Outbound Calls

 Smart Messaging Setting** 

  Intelligent Routing 

  SIP Call Forward 

  IVR


Insights   

  

Visitor Profile and Journey 

  

Reporting and Analytics

 Call Metrics

 Chat History

  Real-time Enquiry Monitoring 

  Access Reports via API



Productivity Management   

  

Contacts Management

 Staff Management

  OneDashboard 


Third-Party System Integration   

 On-premise Deployment

 Ticketing System

  CRM System

 

 Virtual PBX 

 Add-ons



Branding and Personalisation   

  

Pre-chat Survey and Contact Us
      Forms

 Branded Video Ads

 Customised Widget Icons

 Customer SDK 

 REST API 

 White Label

 Multi-brand Customisation



Device Accessibility   

 Calls and Chat via Web Dashboard

 Calls and Chat via Mobile App

  iOS Compatibility

  Android Compatibility 

  Multi-device Support 


maaiiConnect Guarantee  

  M800's proprietary globally distributed
      infrastructure 2

  Carrier-grade 99.95% SLA 2

  Data protection and encryption compliance 2

  24/7 email and chat support (English and
      Chinese) 2

Some additional charges may apply for inbound/outbound calls and SMS

Feature may be improved depending on on customer's requirements
* Applicable only in the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

Engage Enterprise Ecosystem

Join Engage Enterprise

Your rules, our platform.