Engage Business

Create deeper, uncompromising connections that follow your global customers’ dispositions.  

Drive premium experience across every channel and customer touchpoint.

Engage Business Features


Web Widget

  

Call from Web Widget

  

Chat from Web Widget

  Multiple Site Support 


Voice & Video Calls 

 Inbound & Outbound maaiiConnect


      Calls

  

Video Calls**

  Dial Pad 1

  

Call Conferencing**

  

Screen Sharing** 

  Call Forwarding

 


  

Dynamic Directory

  

Call Recording**


Smart Messaging 

  

Instant Messaging

  File Sharing

  

Smart Messaging**

  

Corporate-to-Customer SMS


  

SMS 1 Campaign**


Omnichannel Capabilities

  

Web Link 

  

QR Code 

 Facebook**

 WhatsApp**

 WeChat**



Customer Communication Management   

  Inbound and Outbound Calls

 Smart Messaging Setting**


  

Intelligent Routing


Insights   

  

Visitor Profile and Journey 

  

Reporting and Analytics

 Call Metrics

 Chat History

  Real-time Enquiry Monitoring 


Productivity Management   

  

Contacts Management

 Staff Management

  OneDashboard  

Branding and Personalisation   

 Pre-chat Survey and Contact Us


      Forms

  

Branded Video Ads

 Customised Widget Icons


 
Device Accessibility   

  

Calls and Chat via Web Dashboard

 Calls and Chat via Mobile App

  iOS Compatibility

  Android Compatibility

  Multi-device Support 


maaiiConnect Guarantee 

  M800's proprietary globally distributed

infrastructure

  Carrier-grade 99.95% SLA

  Data protection and encryption compliance

  24/7 email and chat support (English and Chinese)

1 Some additional charges may apply for inbound/outbound calls and SMS

* Applicable only in the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

Engage Business Ecosystem

Join Engage Business

Drive premium experience across every channel and customer touchpoint.