Engage Business

Create deeper, uncompromising connections that follow your global customers’ dispositions.  

Drive premium experience across every channel and customer touchpoint.

Engage Business Features

Web Widget


Call from Web Widget


Chat from Web Widget

  Multiple Site Support 

Voice & Video Calls 

 Inbound & Outbound maaiiConnect



Video Calls**

  Dial Pad 1


Call Conferencing**


Screen Sharing** 

  Call Forwarding



Dynamic Directory


Call Recording**

Smart Messaging 


Instant Messaging

  File Sharing


Smart Messaging**


Corporate-to-Customer SMS


SMS 1 Campaign**

Omnichannel Capabilities


Web Link 


QR Code 




Customer Communication Management   

  Inbound and Outbound Calls

 Smart Messaging Setting**


Intelligent Routing



Visitor Profile and Journey 


Reporting and Analytics

 Call Metrics

 Chat History

  Real-time Enquiry Monitoring 

Productivity Management   


Contacts Management

 Staff Management


Branding and Personalisation   

 Pre-chat Survey and Contact Us



Branded Video Ads

 Customised Widget Icons

Device Accessibility   


Calls and Chat via Web Dashboard

 Calls and Chat via Mobile App

  iOS Compatibility

  Android Compatibility

  Multi-device Support 

maaiiConnect Guarantee 

  M800's proprietary globally distributed


  Carrier-grade 99.95% SLA

  Data protection and encryption compliance

  24/7 email and chat support (English and Chinese)

1 Some additional charges may apply for inbound/outbound calls and SMS

* Applicable only in the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

Engage Business Ecosystem

Join Engage Business

Drive premium experience across every channel and customer touchpoint.