maaiiConnect Ecosystem      Infrastructure


What Sets Us Apart

Top-Tier Digital Convergence Solution Provider

Our cloud-based products and solutions are bolstered by a proprietary worldwide infrastructure and distribution network to guarantee exceptional quality. This also enables us to remain directly connected to customers while maintaining highly reliable network capacity, redundancy, and service delivery. We are equipped to perform contact monitoring and curb security threats.

Robust. Reliable. Secure.

Equipment centres and connections support our proprietary infrastructure across the world to ensure uninterrupted data and signal transmission. The M800 network supports multi-protocol and multi-codec conversion to meet all our clients’ connectivity needs. We have a proven track record of facilitating stable, global connections with ease, and we are PCI compliant to guarantee data security.

M800’s flagship product is an end-to-end digital communications platform that connects companies to their customers like never before.

Unrivalled Convergence

Our convergence model bridges the gaps between datacom, telecom, and internet networks to provide a reliable communication service across protocols, devices, and services.


Remain connected to customers through a single interface.


Off-net to on-net: engage across multiple protocols.


Virtual numbers to QR codes: share information across numerous entry points.


Call centres to virtual numbers: deploy multimedia communication facilities.


Internal to external: enjoy the full communication spectrum and business management.

The M800 Difference

Our carrier-grade service with a contractual commitment to Service Level Agreement (SLA) 99.95% through a private distribution network and intelligent routing supports efficiency, low latency, and superior voice quality. We support multi-protocol, including SS7, SIP, H323, web socket, PLI, and multi-codec conversions, including OPUS, AMR-WB/AMR, G711, and G729.

Our infrastructure consists of three layers:

  1. Global Points of Presence (PoPs) in more than 28 regions powers our IP network.  

  2. 160+ global tier 1 carriers and mobile operators connect our Time Division Multiplexing (TDM) network.

  3. Our network seamlessly integrates with customers’ internal systems.

Strategically distributed global PoPs in more than 28 regions decentralise the network to decrease latency and bolster reliability with multi-layer redundancy connectivity. POPs are linked with full mesh MPLS connections to enable high performance. Each POP houses infrastructure responsible for transmitting data packaged in different formats, including voice IM, media files, and SMS, allowing applications to perform advanced features.

Private Cloud 

M800’s infrastructure consists of private and public cloud resources. The private cloud supports maaiiConnect services and solutions exclusively. Clients have the option to securely store and manage data in M800 servers where we have full control to monitor security risks. The private cloud provides higher compliance capabilities that put maaiiConnect in line with retention and access-control policies. The elastic network is easily scalable and customisable. Based on business needs, the private cloud is more flexible and can be deployed in any city worldwide.

 Charging component: Online charging system (OCS)

 Messaging component: IM server, SMSGW, CDN

 Voice/video component: WebRTC, SIP server, SBC, NGN, SCP, STP

Public Cloud

The private cloud is backed up by the public cloud and vice versa. The public cloud is located in major cities to ensure stability and access to quick resource scaling.

 Messaging component: CDN, IM server

 Voice/video component: SBC, SIP server, WebRTC

 Carrier/mobile operators

Running both the private and public clouds, this dynamic resource allocation lets clients connect to the closest or best PoP site and enjoy a high-quality service.

M800’s two Hong Kong-based data centres house switches, servers, and network equipment to support the platform. The facilities are ISO 27001 and ISO 9000 compliant. Carrier-grade facilities power a 24/7 computer-controlled management system that monitors the physical environment and performance. Uninterruptable power supply (UPS) and back-up diesel generators safeguard against power interruptions.

Our world-class security is compliant with international standards, including ISO9001 (Quality Management), ISO27001 (Information Security), Payment Card Industry Data Security Standard (PCI), and General Data Protection Regulation (GDPR). Sensitive data is transferred to our cloud and database and encrypted with the Advanced Encryption Standard (AES) 256 algorithm. Also adopted by the US government, AES 256 is virtually impossible for hackers to compromise.

maaiiConnect assigns clients with a unique temporary credential to register at our call centre and establish a secure call through TLS with our servers. Voice calls and messages are encrypted in transit and delivered with Secure Real-Time Transport Protocol (SRTP).

Our Reach

Hybrid cloud servers cover countries across the world, including the US, the UK, Italy, Australia, Malaysia, Singapore, South Korea, Hong Kong, Taiwan, and Indonesia.  

Global Partners

Europe & US Carriers

China & Hong Kong Carriers 

Asia Pacific Carriers  

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