maaiiConnect Ecosystem      Business Use Case - E-Commerce

E-Commerce

Build and retain customer confidence with seamless, persuasive and personalised communications

The Challenge

E-commerce companies seek to turn website visitors into solid sales leads, happy customers, and subsequent engaged users and brand advocates.


The Transformation

maaiiConnect supports clients with pre- and post-sales services. Our powerful platform helps companies put their communication frustrations behind them and make every customer interaction count. Happy shoppers turn into repeat customers.

How E-Commerce Companies Benefit from maaiiConnect 

Virtual Calling 

Enable global customers to call low-cost local numbers.

Staff Management 

Optimise internal operations for greater staff productivity.

Dynamic Routing 

Access customer profiles to find the most qualified staff.

Screen Sharing 

Share information faster to intensify team cooperation.

QR Codes 

Generate unique codes so customers can reach you directly.

Video Calls 

Enable crystal-clear, carrier-grade video communication.

File Sharing 

Share multimedia content across messaging platforms.

SMS 

Send thousands of messages per minute without delay.

Omnichannel 

Send one message from every popular channel.

Instant Messaging 

Engage your customers on their preferred platforms.

Use Case for E-commerce Industry

maaiiConnect to support pre and post-sales engagements

Capability Used

Telephony

Call Recording

CRM Integration

Smart Messaging

CPaaS API

Dynamic Routing

Video Call/Screen sharing

Mobile SDK

Identity

Virtual Number

Total Solutions 

Call Center

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Virtual Office

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Messaging

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