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73%

Customer loyalty
73% of consumers point to customer experience as an important factor in their purchasing decisions. 1

73%

Customer loyalty
73% of consumers point to customer experience as an important factor in their purchasing decisions. 1

landing-omnichannels

Customer loyalty
73% of consumers point to customer experience as an important factor in their purchasing decisions. 1

How does maaiiconnect empower the customer journey?

Awareness

Awareness

Using online and offline ads, utilise web links and QR codes for customers to instantly establish a relationship with you using live chat and web calls. 

Consideration

Video calls via the web widget offer a personalised and premium service and demos through face-to-face interaction to secure the customer’s purchase decision.

Consideration
Purchase

Purchase Process

Upon completion of purchase, use SMS to send a confirmation receipt with embedded web link for chat or call to keep the conversation going. Remember: the customer journey does not end here and neither does customer communication. 

Consideration

Video calls via the web widget offer a personalised and premium service and demos through face-to-face interaction to secure the customer’s purchase decision.

Customer Service

Whatever the size or shape of your business, we’ve got you covered.

maaiiconnect is an all-in-one communications platform designed to help businesses of all sizes supercharge sales and deliver outstanding customer support.

A SOLUTION FOR YOUR CUSTOMERS

Deliver seamless cloud-based
omnichannel customer support

<p><span style="font-size:24px;"><strong>Smart interaction routing</strong></span></p>

Smart interaction routing

Ensure every customer is connected to the right person, at the right time based on language, location, and communication history.

<p><span style="font-size:24px;"><strong>Web-based communications</strong></span></p>

Web-based communications

Allow customers to connect to you however they want, whether it is by audio or video calls, live chat or QR-code scan-to-call.

<p><span style="font-size:24px;"><strong>Social media integration</strong></span></p>

Social media integration

Manage enquiries and customer relationships across Facebook Messenger, WhatsApp, and WeChat in one interface.

<p><span style="font-size:24px;"><strong>CRM integration</strong></span></p>

CRM integration

Integrate your CRM system or leverage our inbuilt contact management tools to keep customers at the heart of your business.

Why use
maaiiconnect?

A powerful and fully secure solution that you can depend on. Trusted by more than 600 enterprise and Fortune 500 clients for over a decade.

<p><span style="font-size:24px;"><strong>Easy to deploy</strong></span></p>

Easy to deploy

Get up and running in minutes, not days.

<p><span style="font-size:24px;"><strong>Safe, secure, compliant</strong></span></p>

Safe, secure, compliant

Secure by design, ISO 9001 and ISO 27001 certified, GDPR compliant.

<p><span style="font-size:24px;"><strong>One platform, one interface</strong></span></p>

One platform, one interface

One easy-to-use interface to manage omnichannel customer engagement.

<p><span style="font-size:24px;"><strong>Carrier-grade network quality</strong></span></p>

Carrier-grade network quality

Service Level Agreement of guaranteed 99.95% uptime, 24/7 support.