Your all-in-one cloud communications platform

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96%

Retention using omnichannel

96% customers cite customer service as an important factor in determining brand loyalty 

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73%

Customer acquisition

73% of people point to customer experience as an important factor in their purchasing decisions.

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86%

Customer personalisation

86% customers expect you to know them as they switch from channel to channel.

How does maaiiconnect empower the customer journey?

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Kickstart Customer Engagement

Using online and offline ads, utilise web links and QR codes for customers to instantly establish a relationship with you using live chat and web calls.

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Accelerate Purchase Decisions

Offer a premium service and personalised demos with video calls via the web widget to secure the customer’s purchases.

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Stay Engaged after Purchase

Upon completion of purchase, send a confirmation receipt with an embedded web link for chat or call to keep the conversation going. 

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Deliver Seamless Customer Support

Create customer-agent bind with sticky routing to ensure contextual and personalised support. Access to all chat history and customer information from omnichannels in one chatroom.

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Maximise Brand Loyalty

Fuel your business by retargeting and retaining customers using dynamic yet personalised SMS campaigns that are tailored to spark interest. 

Connect with the tools you love

Take your first step towards elevating the customer journey by integrating maaiiconnect with your existing platforms

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“All our communication channels are unified into a single interface making prompt and seamless customer servicing a breeze.”

Judy C.
Senior Marketing & Promotion Manager at Hong Kong Storage

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Awarded High Performer in G2 Spring Reports 2021

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Awarded High Performer in G2 Spring Reports 2021