All communications features, one platform

Drive premium experience across every channel and customer touchpoint.

Leading edge call & messaging capabilities

Transform the way you engage with your customers and colleagues with crystal-clear calls and cross-platform chat.

- Visitor calls and chat
- Branding and appearance customization
- Corporate tag directory
- In-call video advertising

- maaiiconnect and staff calls
- Dial pad for outbound calls
- Toll-free and local numbers
- Video calls and screen sharing

- 1-to-1 chat
- maaiiconnect Group Space
- 1:1 SMS
- Broadcast messaging

- Staff management
- Inquiry, call, chat, SMS, visitor, and staff reports
- Analytics
- Visitor profile and journey

Even more features…

Meet and collaborate with colleagues. Track and manage every customer interaction. Stay productive and never miss an important conversation or enquiry.
Web link and QR code

Expand the reach and accessibility of your customer service with custom web links and QR codes that can be deployed in any marketing channel.

Conference Call

Facilitate internal collaboration with state-of-the-art call conferencing.

Virtual Number

Provide cost-effective, local customer service on a global scale with your own toll-free or local numbers.

Intelligent Call Routing

Increase your responsiveness and relevancy by adding call routing rules based on time, traffic, geography, and historical customer interactions and attributes

Call Recording

Record your conversations to the cloud for heightened scalability and availability.

Pre-chat Survey and Contact Us Forms

Impress and influence even before the first interaction by having customized pre-chat and offline support forms