Leading edge call & messaging capabilities
Transform the way you engage with your customers and colleagues with crystal-clear calls and cross-platform chat.
- maaiiconnect and staff calls
- Dial pad for outbound calls
- Toll-free and local numbers
- Video calls and screen sharing
- 1-to-1 chat
- maaiiconnect Group Space
- 1:1 SMS
- Broadcast messaging
- Staff management
- Inquiry, call, chat, SMS, visitor, and staff reports
- Visitor profile and journey
Web link and QR code
Expand the reach and accessibility of your customer service with custom web links and QR codes that can be deployed in any marketing channel.
Facilitate internal collaboration with state-of-the-art call conferencing.
Provide cost-effective, local customer service on a global scale with your own toll-free or local numbers.
Intelligent Call Routing
Increase your responsiveness and relevancy by adding call routing rules based on time, traffic, geography, and historical customer interactions and attributes
Record your conversations to the cloud for heightened scalability and availability.
Pre-chat Survey and Contact Us Forms
Impress and influence even before the first interaction by having customized pre-chat and offline support forms