All communications features, one platform

Drive premium experience across every channel and customer touchpoint.

Leading edge call & messaging capabilities

Transform the way you engage with your customers and colleagues with crystal-clear calls and cross-platform chat.

- Visitor calls and chat
- Branding and appearance customization
- Corporate tag directory
- In-call video advertising

- maaiiconnect and staff calls
- Dial pad for outbound calls
- Toll-free and local numbers
- Video calls and screen sharing

- 1-to-1 chat
- maaiiconnect Group Space
- 1:1 SMS
- Broadcast messaging

- Staff management
- Inquiry, call, chat, SMS, visitor, and staff reports
- Analytics
- Visitor profile and journey

Even more features…

Meet and collaborate with colleagues. Track and manage every customer interaction. Stay productive and never miss an important conversation or enquiry.
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Web link and QR code

Expand the reach and accessibility of your customer service with custom web links and QR codes that can be deployed in any marketing channel.

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Conference Call

Facilitate internal collaboration with state-of-the-art call conferencing.

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Virtual Number

Provide cost-effective, local customer service on a global scale with your own toll-free or local numbers.

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Intelligent Call Routing

Increase your responsiveness and relevancy by adding call routing rules based on time, traffic, geography, and historical customer interactions and attributes

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Call Recording

Record your conversations to the cloud for heightened scalability and availability.

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Pre-chat Survey and Contact Us Forms

Impress and influence even before the first interaction by having customized pre-chat and offline support forms