worldmap

maaiiconnect Ecosystem

Ecosystem_EN_v4

Improve communication efficiency with a secure and compliant advanced communications platform that enhances customer experience.

maaiiconnect provides a customer-centric omnichannel solution that delivers seamless and consistent interaction between customers and agents across multiple channels. With intelligent routing, live video chat and recording options, financial institutions can easily meet regulatory requirements and customer demands.

Connect with customers anywhere in one easy to use platform that combines telecom and digital channels with carrier grade call quality.

maaiiconnect is a flexible, omnichannel support hub with call, chat widget, pre-call, and offline support options to provide more options for customers to connect and engage with businesses; while allowing service agents to work anywhere worldwide on a secure, collaborative platform.

Accelerate business with the complete communications suite of tools needed to stand out from the competition.

maaiiconnect was built to increase customer satisfaction rates and engagement levels across multiple platforms. The system combines telecom and digital channels in one platform to connect a globally distributed workforce with customers on any channel they choose, so retailers can stand out in a competitive market with outstanding customer service.

Improve communication efficiency with a secure and compliant advanced communications platform that enhances customer experience.

maaiiconnect provides a customer-centric omnichannel solution that delivers seamless and consistent interaction between customers and agents across multiple channels. With intelligent routing, live video chat and recording options, financial institutions can easily meet regulatory requirements and customer demands.

Connect with customers anywhere in one easy to use platform that combines telecom and digital channels with carrier grade call quality.

maaiiconnect is a flexible, omnichannel support hub with call, chat widget, pre-call, and offline support options to provide more options for customers to connect and engage with businesses; while allowing service agents to work anywhere worldwide on a secure, collaborative platform.

Accelerate business with the complete communications suite of tools needed to stand out from the competition.

maaiiconnect was built to increase customer satisfaction rates and engagement levels across multiple platforms. The system combines telecom and digital channels in one platform to connect a globally distributed workforce with customers on any channel they choose, so retailers can stand out in a competitive market with outstanding customer service.

A real-time analysis of your communication logs to boost efficiency

Communicate, manage, and track your business engagement in one central place to save time and resources by taking control of your products and services.

Centralised - any channel, conversation, in-coming and out-going, all in one place.

Data Access - retrieve usage data to guide your strategy planning and decision-making.

Prioritising your security and data protection

Our world-class security is compliant with international standards, including:

ISO9001
(Quality Management)

ISO27001
(Information Security)

Payment Card Industry Data Security Standard (PCI)

General Data Protection Regulation (GDPR)

A smarter way to improve customer experiences

maaiiconnect supports ultra-flexible routing capabilities to route inquiries to a desired destination; and you can utilise the meta data to further customise the triggering in your website.

  • Location routing bases on the location (IP address) of the visitor.
  • Language routing bases on the site or device language of the visitor.
  • Time routing bases on the time of the visitor.
  • Percentage routing routes calls based on a pre-set percentage of volume.
  • Sticky routing allows you to route the returning visitor to the same staff who answered the visitor's inquiry previously.

Data-driven profiles to help you offer more support

The maaiiconnect identity service is a profile-oriented service that aims to build up a unified contact for your customer, no matter where they are based or what channel they are using.

Profile - a single profile for your customer no matter where they are from.

Activities – website journey, and all inquiries history from any channel, agent engaging logs, combined with live customer journey mapping.

Access Control – you control your data, who can access it, and view or edit the contact permissions with change log.

A real-time analysis of your communication logs to boost efficiency

Communicate, manage, and track your business engagement in one central place to save time and resources by taking control of your products and services.
Centralised - any channel, conversation, in-coming and out-going, all in one place.

Data Access - retrieve usage data to guide your strategy planning and decision-making.

Prioritising your security and data protection

Our world-class security is compliant with international standards, including:

ISO9001
(Quality Management)

ISO27001
(Information Security)

Payment Card Industry Data Security Standard (PCI)

General Data Protection Regulation (GDPR)

A smarter way to improve customer experiences

maaiiconnect supports ultra-flexible routing capabilities to route inquiries to a desired destination; and you can utilise the meta data to further customise the triggering in your website.

  • Location routing bases on the location (IP address) of the visitor.
  • Language routing bases on the site or device language of the visitor.
  • Time routing bases on the time of the visitor.
  • Percentage routing routes calls based on a pre-set percentage of volume.
  • Sticky routing allows you to route the returning visitor to the same staff who answered the visitor's inquiry previously.

Data-driven profiles to help you offer more support

The maaiiconnect identity service is a profile-oriented service that aims to build up a unified contact for your customer, no matter where they are based or what channel they are using.

Profile - a single profile for your customer no matter where they are from.

Activities – website journey, and all inquiries history from any channel, agent engaging logs, combined with live customer journey mapping.

Access Control – you control your data, who can access it, and view or edit the contact permissions with change log.

A definitive solution to manage inbound and outbound calls

maaiiconnect’s fully integrated platform lets you make, manage, and route calls to phones, apps, or web browsers.

Platform – direct integration with 160+ Tier-1 Operators & Carriers and access numbers from 150+ countries with A to Z voice termination.

Numbers - international toll-free, Local DID (direct inward dialling) and UIFN (Universal Toll Free) numbers and even your own number after verification.

Integration – supporting any SIP (Session Initiation Protocol) based system integration

An omnichannel platform to coordinate messages in one place

With a single and easy-to-use interface, you are able to handle messaging from and to any channels providing a seamless customer experience.

Channel - maaiiconnect supports built-in instant messaging, SMS and social media like Facebook Messenger, WhatsApp and WeChat.

Dynamic - you can schedule, customise the content and even easily insert maaiiconnect weblinks for enhancing engagement.

A definitive solution to manage inbound and outbound calls

maaiiconnect’s fully integrated platform lets you make, manage, and route calls to phones, apps, or web browsers.

Platform – direct integration with 160+ Tier-1 Operators & Carriers and access numbers from 150+ countries with A to Z voice termination.

Numbers - international toll-free, Local DID (direct inward dialling) and UIFN (Universal Toll Free) numbers and even your own number after verification.

Integration – supporting any SIP (Session Initiation Protocol) based system integration

An omnichannel platform to coordinate messages in one place

With a single and easy-to-use interface, you are able to handle messaging from and to any channels providing a seamless customer experience.

Channel - maaiiconnect supports built-in instant messaging, SMS and social media like Facebook Messenger, WhatsApp and WeChat.

Dynamic - you can schedule, customise the content and even easily insert maaiiconnect weblinks for enhancing engagement.

Keeping your costs transparent

Our accurate yet flexible billing system supports all billing variables, including frequency, currency, units, and cycles. Effectively back up, track, and manage accounts, network traffic analytics, credit control, costs, and rates.

Your platform, just the way you like it

Our Operation Support System (OSS) manages customer information, accounts, product bundling, and billing configurations. Our automated number inventory management system helps customers buy and renew valuable toll-free and DID numbers with ease.

Stay on top of any situation with our 24/7 support

Our 24/7 Network Operations Centre (NOC) enables real-time, multi-layered visibility across our global network to monitor end-to-end performance around the clock. The NOC pre-empts service disruptions and reduces mean-time-to-repair (MTTR) if an issue occurs.

Your records are fully accessible and transparent

Serving successful sales teams across the world, our fully automated CMS maintains customer records and seamlessly integrates with our billing system to empower support staff with a 360° view of each customer.

Keeping your costs transparent

Our accurate yet flexible billing system supports all billing variables, including frequency, currency, units, and cycles. Effectively back up, track, and manage accounts, network traffic analytics, credit control, costs, and rates.

Your platform, just the way you like it

Our Operation Support System (OSS) manages customer information, accounts, product bundling, and billing configurations. Our automated number inventory management system helps customers buy and renew valuable toll-free and DID numbers with ease.

Stay on top of any situation with our 24/7 support

Our 24/7 Network Operations Centre (NOC) enables real-time, multi-layered visibility across our global network to monitor end-to-end performance around the clock. The NOC pre-empts service disruptions and reduces mean-time-to-repair (MTTR) if an issue occurs.

Your records are fully accessible and transparent

Serving successful sales teams across the world, our fully automated CMS maintains customer records and seamlessly integrates with our billing system to empower support staff with a 360° view of each customer.

Your calls have a quality guarantee

Our carrier-grade service comes with a contractual commitment - Service Level Agreement (SLA) - of 99.95% through a privately distributed network; with intelligent routing to support efficiency, low latency, and crystal-clear voice quality. We support multi-protocol, including SS7, SIP, H323, web socket, PLI, and multi-codec conversions, including OPUS, AMR-WB/AMR, G711, and G729.

Our infrastructure consists of three layers:
  1. Global Points of Presence (PoPs) in more than 28 regions powers our IP network.
  2. 160+ global tier 1 carriers and mobile operators connect our Time Division Multiplexing (TDM) network.
  3. Our platform enables seamless integration with your internal systems.

Our top-tier global partners
Europe & US Carriers



China & Hong Kong Carriers



Asia Pacific Carriers

A network you can rely on

Strategically distributed global PoPs in more than 28 regions decentralise the network to decrease latency and bolster reliability with multi-layer redundancy connectivity. POPs are linked with full meshed to enable high performance. Each POP houses infrastructure responsible for transmitting data packaged in different formats, including voice IM, media files, and SMS, allowing applications to perform advanced features.

Your data is backed up and securely stored in your preferred premises

Backed by M800, our infrastructure consists of private and public cloud resources. The private cloud supports maaiiconnect services and solutions exclusively. Clients have the option to securely store and manage data in M800 public cloud, private cloud or private cloud of customer’s preference where they have full control to monitor security risks. The private cloud provides higher compliance capabilities that put maaiiconnect in line with retention and access-control policies. The elastic network is easily scalable and customisable. Based on business needs, the private cloud is more flexible and can be deployed in any city worldwide.

  • Charging component: Online charging system (OCS)
  • Messaging component: IM server, SMSGW, CDN, Omni-channel integrator
  • Voice/video component: WebRTC, SIP server, SBC, NGN, SCP, STP

A globally connected cloud for stable resource scaling

The private cloud is backed up by the public cloud and vice versa. The public cloud is located in major cities to ensure stability and access to quick resource scaling.

  • Messaging component: CDN, IM server
  • Voice/video component: SBC, SIP server, WebRTC
  • Carrier/mobile operators
Hybrid cloud servers cover countries across the world, including the US, UK, Italy, Australia, Malaysia, Singapore, South Korea, Hong Kong, Taiwan, and Indonesia.

Your calls have a quality guarantee

Our carrier-grade service comes with a contractual commitment - Service Level Agreement (SLA) - of 99.95% through a privately distributed network; with intelligent routing to support efficiency, low latency, and crystal-clear voice quality. We support multi-protocol, including SS7, SIP, H323, web socket, PLI, and multi-codec conversions, including OPUS, AMR-WB/AMR, G711, and G729.

Our infrastructure consists of three layers:
  1. Global Points of Presence (PoPs) in more than 28 regions powers our IP network.
  2. 160+ global tier 1 carriers and mobile operators connect our Time Division Multiplexing (TDM) network.
  3. Our platform enables seamless integration with your internal systems.

Our top-tier global partners
Europe & US Carriers



China & Hong Kong Carriers


Asia Pacific Carriers

A network you can rely on

Strategically distributed global PoPs in more than 28 regions decentralise the network to decrease latency and bolster reliability with multi-layer redundancy connectivity. POPs are full meshed to enable high performance. Each POP houses infrastructure responsible for transmitting data packaged in different formats, including voice IM, media files, and SMS, allowing applications to perform advanced features.

Your data is backed up and securely stored in your preferred premises

Backed by M800, our infrastructure consists of private and public cloud resources. The private cloud supports maaiiconnect services and solutions exclusively. Clients have the option to securely store and manage data in M800 public cloud, private cloud or private cloud of customer’s preference where they have full control to monitor security risks. The private cloud provides higher compliance capabilities that put maaiiconnect in line with retention and access-control policies. The elastic network is easily scalable and customisable. Based on business needs, the private cloud is more flexible and can be deployed in any city worldwide.

  • Charging component: Online charging system (OCS)
  • Messaging component: IM server, SMSGW, CDN, Omni-channel integrator
  • Voice/video component: WebRTC, SIP server, SBC, NGN, SCP, STP

A globally connected cloud for stable resource scaling

The private cloud is backed up by the public cloud and vice versa. The public cloud is located in major cities to ensure stability and access to quick resource scaling.

  • Messaging component: CDN, IM server
  • Voice/video component: SBC, SIP server, WebRTC
  • Carrier/mobile operators
Hybrid cloud servers cover countries across the world, including the US, UK, Italy, Australia, Malaysia, Singapore, South Korea, Hong Kong, Taiwan, and Indonesia.

You can always rely on the closest PoP

Running both the private and public clouds, this dynamic resource allocation lets clients connect to the closest or best PoP site and enjoy a high-quality service.

Keeping your data secure all year round

M800’s two Hong Kong-based data centres house switches, servers, and network equipment to support the platform. The facilities are ISO 27001 and ISO 9000 compliant. Carrier-grade facilities power a 24/7 computer-controlled management system that monitors the physical environment and performance. Uninterruptable power supply (UPS) and back-up diesel generators safeguard against power interruptions.

You can always rely on the closest PoP

Running both the private and public clouds, this dynamic resource allocation lets clients connect to the closest or best PoP site and enjoy a high-quality service.

Keeping your data secure all year round

M800’s two Hong Kong-based data centres house switches, servers, and network equipment to support the platform. The facilities are ISO 27001 and ISO 9000 compliant. Carrier-grade facilities power a 24/7 computer-controlled management system that monitors the physical environment and performance. Uninterruptable power supply (UPS) and back-up diesel generators safeguard against power interruptions.