Customer Engagement

Engage to Convert, Not Just to Converse

Your customers are shifting their focus online and so should you. Connect with your customers the way they want and reshape their service experience.  When you build relationships, you grow your business. 

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Did you know?

73%

73% of consumers point to customer experience as an important factor in their purchasing decisions.

86%

86% of consumers are willing to pay more for a great customer experience. 
 

88%

88% of businesses prioritise customer experience in their contact centres.
 

73%

Live chat generates a satisfaction rate of 73%, compared to 61% with email and 44% with phone.

A Savvy Sales Solution

Expand your communication channels, extend your outreach and empower your sales team.  Our omnichannel solution unifies all communications and history under a single cloud-based platform.  See your sales process simplified, but results maximized.  

<p><span style="font-size:24px;"><strong>Web Widget</strong></span></p>

Web Widget

Turn your website into a highly effective communications channel with our customizable Web Widget 

<p><span style="font-size:24px;"><strong>QR Code &amp; Web Link Calls</strong></span></p>

QR Code & Web Link Calls

Make contacting your support team a breeze 

<p><span style="font-size:24px;"><strong>In-Call Ad</strong></span></p>

In-Call Ad

Further captivate customers with in-call video advertising 

<p><span style="font-size:24px;"><strong>Pre-chat Form&nbsp;</strong></span></p>

Pre-chat Form 

Impress and influence customers even before the first interaction

<p><span style="font-size:24px;"><strong>File sharing&nbsp;</strong></span></p>

File sharing 

Share more information with two-way file transfer on chat 

<p><span style="font-size:24px;"><strong>Web Voice Calls &amp; Video Calls&nbsp;</strong></span></p>

Web Voice Calls & Video Calls 

Allow your customers to reach your support team with ease over the internet 

<p><span style="font-size:24px;"><strong>Screen Sharing</strong></span></p>

Screen Sharing

Communicate more effectively and resolve problems faster