ONLINE CUSTOMER ENGAGEMENT

Engage to Convert, Not Just to Converse

Create meaningful connections that drive loyalty.

No Credit Card required. 1 minute installation.

Relate, Retain, Repeat

Digital engagement has become a crucial component of the sales equation, with customers increasingly shifting their focus online. It influences perception, shapes the customer journey, and ultimately impacts conversion. Only companies that are readily available online can drive satisfaction and loyalty that contribute to the bottom line. With maaiiconnect, you can accelerate your digital transformation while fortifying the traditional communications channels, forging a truly customer-centric engagement approach to which your customers can endear themselves.

Did you know?

73%

73% of consumers point to customer experience as an important factor in their purchasing decisions. ¹

86%

86% of consumers are willing to pay more for a great customer experience. ²

88%

88% of businesses prioritise customer experience in their contact centres. ³

73%

Live chat generates a satisfaction rate of 73%, compared to 61% with email and 44% with phone. ⁴

Leading to Loyalty

maaiiconnect elevates the end-to-end customer journey by ensuring any customer, at any given time, can connect to the relevant department through any channel and on any device. Customers can initiate a call or chat directly from your website; message you via Facebook, WhatsApp, and WeChat; or simply reach out through a conventional toll-free support number. All interactions across all entry points can happen simultaneously and are unified under the maaiiconnect dashboard.