ONLINE CUSTOMER ENGAGEMENT

Engage to Convert, Not Just to Converse

Create meaningful connections that drive loyalty.
Relate, Retain, Repeat

Digital engagement has become a crucial component of the sales equation, with customers increasingly shifting their focus online. It influences perception, shapes the customer journey, and ultimately impacts conversion. Only companies that are readily available online can drive satisfaction and loyalty that contribute to the bottom line. With maaiiconnect, you can accelerate your digital transformation while fortifying the traditional communications channels, forging a truly customer-centric engagement approach to which your customers can endear themselves.

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Did you know?

73%

73% of consumers point to customer experience as an important factor in their purchasing decisions. 1

86%

86% of consumers are willing to pay more for a great customer experience. 2

88%

88% of businesses prioritise customer experience in their contact centres. 3

73%

Live chat generates a satisfaction rate of 73%, compared to 61% with email and 44% with phone. 4

Leading to Loyalty

maaiiconnect elevates the end-to-end customer journey by ensuring any customer, at any given time, can connect to the relevant department through any channel and on any device. Customers can initiate a call or chat directly from your website; message you via Facebook, WhatsApp, and WeChat; or simply reach out through a conventional toll-free support number. All interactions across all entry points can happen simultaneously and are unified under the maaiiconnect dashboard.

Features
<h6><span style="font-size:16px;"><strong>Web Widget</strong></span></h6><p><span style="font-size:14px;">Embed 1-click-call and chat features onto your website.</span></p>
Web Widget

Embed 1-click-call and chat features onto your website.

<h6><span style="font-size:16px;"><strong>Web Widget Customisation</strong></span></h6><p><span style="font-size:14px;">Personalize the appearance based on your needs.</span></p>
Web Widget Customisation

Personalize the appearance based on your needs.

<h6><span style="font-size:16px;"><strong>Tag Directory</strong></span></h6><p><span style="font-size:14px;">Your company directory, organised and optimised.</span></p>
Tag Directory

Your company directory, organised and optimised.

<h6><span style="font-size:16px;"><strong>In-Call Ad</strong></span></h6><p><span style="font-size:14px;">A video advertising opportunity to further captivate.</span></p>
In-Call Ad

A video advertising opportunity to further captivate.

<h6><span style="font-size:16px;"><strong>QR Code &amp; Web Link Calls</strong></span></h6><p><span style="font-size:14px;">More convenient call options for your customers.</span></p>
QR Code & Web Link Calls

More convenient call options for your customers.

<h6><span style="font-size:16px;"><strong>Pre-chat Form</strong></span></h6><p><span style="font-size:14px;">Impress and influence even before the first interaction.</span></p>
Pre-chat Form

Impress and influence even before the first interaction.