Customer Engagement

Engage to Convert, Not Just to Converse

With maaiiconnect, you can accelerate your digital transformation while fortifying the traditional communications channels, forging a truly customer-centric engagement approach to which your customers can endear themselves.

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Did you know?

73%

73% of consumers point to customer experience as an important factor in their purchasing decisions. 1

86%

86% of consumers are willing to pay more for a great customer experience. 2

88%

88% of businesses prioritise customer experience in their contact centres.3

73%

Live chat generates a satisfaction rate of 73%, compared to 61% with email and 44% with phone. 4

Leading to Loyalty

Customers can initiate a call or chat directly from your website; message you via Facebook, WhatsApp, and WeChat; or simply reach out through a conventional toll-free support number. All interactions across all entry points can happen simultaneously and are unified under the maaiiconnect dashboard.

<p><span style="font-size:24px;"><strong>Web Widget</strong></span></p>

Web Widget

Embed 1-click-call and chat features onto your website.

<p><span style="font-size:24px;"><strong>Web Widget Customisation</strong></span></p>

Web Widget Customisation

Personalize the appearance based on your needs.

<p><span style="font-size:24px;"><strong>Tag Directory</strong></span></p>

Tag Directory

Your company directory, organised and optimised.

<p><span style="font-size:24px;"><strong>In-Call Ad</strong></span></p>

In-Call Ad

A video advertising opportunity to further captivate.

<p><span style="font-size:24px;"><strong>QR Code &amp; Web Link Calls</strong></span></p>

QR Code & Web Link Calls

More convenient call options for your customers.

<p><span style="font-size:24px;"><strong>Pre-chat Form&nbsp;</strong></span></p>

Pre-chat Form 

Impress and influence customers even before the first interaction

1. Source: PWC, 2. Source: SuperOffice, 3. Source: Deloitte, 4. Source: Econsultancy