Of all the changes brought about by the pandemic, customer experience has had one of the biggest shifts. Retail is reinventing itself, with customers spending more online, more cautious…

As a business owner and entrepreneur I started my company with a very specific vision and plan for how to achieve it. I always understood the importance of e-commerce, but my strategy…

Customer expectations are constantly evolving causing ripples in the digital landscape. As an omnichannel business, you find yourself adapting to customer-lead digital transformation…

The Internet of Things (IoT) is a defining trend. But it is fragmented. In the IoT ecosystem not everything is compatible, and there’s no framework in place to guide their development.…

Lockdowns across Asia have hit sales at life insurance companies. Months of closed offices in city centres have taken away one of the agent’s primary sources of potential customers. …

Video killed the radio star, DVD killed the video star, and now streaming is Queen above all. It’s easy to ignore our favourite channels when a newer and better one comes along. Likewise,…

Happy festive season! Here we are on a two-month ride with back-to-back shopping bonanzas all the way from Singles Day to New Years Day! When you plan ahead for holiday sales success,…

Making sure that your visual elements, brand values and messages are consistent on your website is important. In fact, ensuring a consistent presentation of your brand can increase…

A digitally evolving landscape for the recruitment journey: Recruitment agencies partner with employers or organisations to source and match the best candidates for their job…

Learning Beyond the Classroom: In the past decade, thanks to rapid advancements in technology, the offering of quality online learning has risen, allowing students to connect with…

Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased…

Similar to many industries, the world of beauty has been undergoing a digital makeover: the shifting focus from brick and mortar to ecommerce. This transformation, led by changes…