How to use virtual numbers? maaiiconnect is a versatile customer engagement solution that combines a wide range of communication tools that empower businesses to achieve their…

Happy festive season! Here we are on a two-month ride with back-to-back shopping bonanzas all the way from Singles Day to New Years Day! When you plan ahead for holiday sales success,…

Making sure that your visual elements, brand values and messages are consistent on your website is important. In fact, ensuring a consistent presentation of your brand can increase…

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

PreparationBefore installing the maaiiconnect widget on your website, we recommend to organise all of your staff accounts, routing, support systems and the appearance of your…

The way we communicate is always changing. From the telegram to phone calls, email to posting on someone’s wall, video calls, and most recently – instant messaging. Which is…