Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

PreparationBefore installing the maaiiconnect widget on your website, we recommend to organise all of your staff accounts, routing, support systems and the appearance of your…

Some ways you can use or setup maaiiconnect to provide your customers engaging and useful support during high pressure and high volume situations with staff working remotely.It’s…