Your complete guide to Bricks and Clicks in 2021! Let’s start with online shopping – your one-stop to shop until you drop. Whether at home or on the go, e-commerce is booming!…

In a bitter dispute with Apple, Facebook has made its case very clear that upcoming changes with iOS 14 will impact their ability to receive and process conversion events. Apple will,…

Considering WeChat integration? WeChat is a crucial component of any global engagement strategy for businesses with international customers. Attracting 1.17 billion worldwide…

Get prepared for the biggest holiday season ever – at least in the digital realm. With covid-19 and social distancing keeping people at home, online shopping is booming –…

Singles day, Thanksgiving, Black Friday, Cyber Monday, Christmas, Boxing Day and New Years are just around the corner. But don’t let the busiest time of year hold you back from unlocking…

In a tit for tat exchange decades in the making, the US ban on Chinese apps WeChat, TikTok and others has made plenty of global headlines recently. With China refusing to let dozens of…

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased…

Similar to many industries, the world of beauty has been undergoing a digital makeover: the shifting focus from brick and mortar to ecommerce. This transformation, led by changes…

PreparationBefore installing the maaiiconnect widget on your website, we recommend to organise all of your staff accounts, routing, support systems and the appearance of your…

Some ways you can use or setup maaiiconnect in your covid-19 response plan to provide your customers engaging and useful support during high pressure and high volume situations with…

A look at omnichannel Facebook Messenger integration at maaiiconnect. Today’s customers are very high maintenance and they have little tolerance for service that doesn’t meet…