Get prepared for the biggest holiday season ever – at least in the digital realm. With covid-19 and social distancing keeping people at home, online shopping is booming –…

Singles day, Thanksgiving, Black Friday, Cyber Monday, Christmas, Boxing Day and New Years are just around the corner. But don’t let the busiest time of year hold you back from unlocking…

Say hello to maaiiconnect’s most flexible plan – maaiiconnect LITE. Kick start your online sales by making the most of maaiiconnect’s web based features with no strings attached.…

In a tit for tat exchange decades in the making, the US ban on Chinese apps WeChat, TikTok and others has made plenty of global headlines recently. With China refusing to let dozens of…

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased…

Similar to many industries, the world of beauty has been undergoing a digital makeover: the shifting focus from brick and mortar to ecommerce. This transformation, led by changes…

PreparationBefore installing the maaiiconnect widget on your website, we recommend to organise all of your staff accounts, routing, support systems and the appearance of your…

Some ways you can use or setup maaiiconnect to provide your customers engaging and useful support during high pressure and high volume situations with staff working remotely.It’s…

A look at omnichannel Facebook Messenger integration at maaiiconnect. Today’s customers are very high maintenance and they have little tolerance for service that doesn’t meet…

The way we communicate is always changing. From the telegram to phone calls, email to posting on someone’s wall, video calls, and most recently – instant messaging. Which is…