Omnichannel Customer Engagement Your Definitive Guide to Omnichannel for 2021 – Definition, Benefits, and Examples Omnichannel is a mega trend defining everything from marketing, to finance, IoT, and everyday life. While it may seem like everything is omnichannel – is it really? When there’s popular… 24-Mar-2021・ 7 mins read
Financial Services Understanding Data Retention Regulations for the Financial Services Industry Data retention regulations may apply to almost all of the data in your business, but could it be made easier to successfully manage the data and mitigate financial risk from fines or… 10-Feb-2021・ 4 mins read
Financial Services Resilience is the Key to Overcome Any Crisis Overcrowded public transport, bustling coffee shops, long queues at restaurants, Gyms teeming with activity, bar patrons over-spilling on to the streets on a Friday night are all… 24-Sep-2020・ 5 mins read
Compliance and Security What You Need to Know About Data Retention – CINNOX A look at data retention. Every organisation collects data. Whether it’s the education, e-commerce, banking, or telecom industries, data is collected and stored for business and… 10-Sep-2020・ 4 mins read
Tutorials Your Complete Guide to Tags, Directories, and Smart Routing for Curating Customer Experience Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where CINNOX took its name – with “maaii” meaning “ant” in Chinese. It’s safe… 4-Sep-2020・ 13 mins read