Telecommunications – an introduction: Communication plays a vital role in our society. It allows information, emotions and ideas to be shared with others near and far and…

How to compete and grow your business when customers are faced with so many choices? Delivering quality customer support and personalised service not only builds a competitive advantage…

As a business owner and entrepreneur I started my company with a very specific vision and plan for how to achieve it. I always understood the importance of e-commerce, but my strategy…

The social distancing era reshaped exhibitions. Attendee engagement (delegates, exhibitors, and the general public) is one element of exhibitions that has the most to gain, but…

In a bitter dispute with Apple, Facebook has made its case very clear that upcoming changes with iOS 14 will impact their ability to receive and process conversion events. Apple will,…

We are living in an unprecedented world where people are digitally connected – everyone is a reporter or a source for leads for your next big story. With maaiiconnect, your news…

The Internet of Things (IoT) is a defining trend. But it is fragmented. In the IoT ecosystem not everything is compatible, and there’s no framework in place to guide their development.…

Video killed the radio star, DVD killed the video star, and now streaming is Queen above all. It’s easy to ignore our favourite channels when a newer and better one comes along. Likewise,…

Making sure that your visual elements, brand values and messages are consistent on your website is important. In fact, ensuring a consistent presentation of your brand can increase…

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

Digital transformation for the post-COVID-19 era means more than just digitalising business communication and operations. It has now become more of a complete reinvention of your…

PreparationBefore installing the maaiiconnect widget on your website, we recommend to organise all of your staff accounts, routing, support systems and the appearance of your…