dynamic directory Archives - Tips for Live Chat, Customer Service and Team Collaboration

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Tutorials

Your Complete Guide to Tags, Directories, and Smart Routing for Curating Customer Experience

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

4-Sep-2020・ 13 mins read

E-commerce and Retail

How Online Customer Experience Needs to Evolve if E-commerce Wants to Stay King After COVID-19

Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased…

2-Sep-2020・ 7 mins read

Media/OTT

How maaiiconnect Can Enhance the Reality TV Experience for Both Contestants and Viewers

We live in an age where reality TV absolutely rules – keeping up with the Kardashians on social media simply isn’t enough, you must watch them on TV too.In the US, television shows reach…

21-Aug-2020・ 6 mins read