Overcrowded public transport, bustling coffee shops, long queues at restaurants, Gyms teeming with activity, bar patrons over-spilling on to the streets on a Friday night are all…

Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where maaiiconnect took its name – with “maaii” meaning “ant” in Chinese.…

Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased…

We live in an age where reality TV absolutely rules – keeping up with the Kardashians on social media simply isn’t enough, you must watch them on TV too.In the US, television shows reach…

Digital transformation for the post-COVID-19 era means more than just digitalising business communication and operations. It has now become more of a complete reinvention of your…

Businesses all over the world are now taking part in what is being called the “largest work-from-home experiment”. A powerful digital communications solution is paramount to keeping…

Some ways you can use or setup maaiiconnect to provide your customers engaging and useful support during high pressure and high volume situations with staff working remotely.It’s…

With the world’s highest penetration rate, SMS marketing remains a promising marketing tool for businesses to build customer loyalty. Read along to harvest the low-hanging-fruit,…

A look at omnichannel Facebook Messenger integration at maaiiconnect. Today’s customers are very high maintenance and they have little tolerance for service that doesn’t meet…

The way we communicate is always changing. From the telegram to phone calls, email to posting on someone’s wall, video calls, and most recently – instant messaging. Which is…

Happy customers drive sales. Recent research finds that customers are willing to pay more for a better customer experience (CX). As customers are no longer only comparing products…

Do you still rely on email, phone calls and low-engaging contact forms to interact with your customers? Use a web widget as your go-to service hub and curate a seamless, interactive…