We’ve been working hard to continuously grow our set of exciting customer engagement and team collaboration tools to empower your business.  Here’s your guide to the latest updates, with an enhanced virtual number, calling, and SMS experience on maaiiconnect.

Smart Calling
Cold calling has never been easier. Upload phone numbers to be automatically dialled in sequence – and access successful, failed, or cancelled call records.

Numbers Menu
Your virtual number hub. All virtual numbers and service numbers are now neatly aligned under the centralised ‘Number’ menu tab on your maaiiconnect dashboard.

Staff Number Allowlist
Secure your numbers. Create a Staff Number Allowlist to limit virtual numbers that certain staff can make calls or send SMS from.

Call Engagement
Long lasting customer relationships. Bind customers to a staff member who called them by a virtual number. Easily save contact details, or create an enquiry room to keep the conversation going across channels.

SMS Engagement
Impactful call-to-actions. One of the most popular maaiiconnect features – web links for call or chat – has been well received as a way to start conversations from SMS or EDM campaigns. You can now choose to show the Quick Link (text short cut) when sending a web link in an SMS.

Customer Engagement is 24/7 – How to Keep the Conversation Going? | Tips for Live Chat, Customer Service and Team Collaboration | maaiiconnect Blog

That’s a Wrap

Virtual numbers are a great way to stay agile and be ready for anything! Easily expand business operations or staff beyond borders through maaiiconnect, with access to 160+ Tier-1 Operators and Carriers, and numbers from 150+ countries.

Find out more on the maaiiconnect blog,  or talk to one of our experts for details.