Financial Services Resilience is the Key to Overcome Any Crisis Overcrowded public transport, bustling coffee shops, long queues at restaurants, Gyms teeming with activity, bar patrons over-spilling on to the streets on a Friday night are all… 24-Sep-2020・ 5 mins read
Professional Services Instant Messengers in the Workplace. What Are the Risks for Lawyers and Law Firms? Instant messengers have become very popular in the workplace, not just for chatting with friends – but for conducting business and connecting with colleagues. A recent study… 23-Sep-2020・ 6 mins read
Omnichannel Customer Engagement How CINNOX Bridges the Gap in a Divided World In a tit for tat exchange decades in the making, the US ban on Chinese apps WeChat, TikTok and others has made plenty of global headlines recently. With China refusing to let dozens of… 17-Sep-2020・ 5 mins read
Compliance and Security What is Encryption, and How to Protect Communication Data Online? – CINNOX Have you been wondering what is encryption? To start with, let’s look at the bigger picture of communication data. Every day we are communicating with people or computers (such… 15-Sep-2020・ 6 mins read
Cloud Communications Securing Your Video Conferences from “Zoombombing” and Other Threats Before we explore Zoombombing – imagine this: you’re a sales manager in a video conference meeting with a qualified lead and you’re trying to close this huge deal… 14-Sep-2020・ 6 mins read
Compliance and Security What You Need to Know About Data Retention – CINNOX A look at data retention. Every organisation collects data. Whether it’s the education, e-commerce, banking, or telecom industries, data is collected and stored for business and… 10-Sep-2020・ 4 mins read
Professional Services With Education at Your Fingertips, Turn the World into Your Classroom Learning Beyond the Classroom: In the past decade, thanks to rapid advancements in technology, the offering of quality online learning has risen, allowing students to connect with… 7-Sep-2020・ 5 mins read
Tutorials Your Complete Guide to Tags, Directories, and Smart Routing for Curating Customer Experience Channelling your customers to the right agent or staff is a little bit like… an ant colony. Which is exactly where CINNOX took its name – with “maaii” meaning “ant” in Chinese. It’s safe… 4-Sep-2020・ 13 mins read
E-commerce and Retail How Online Customer Experience Needs to Evolve if E-commerce Wants to Stay King After COVID-19 Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased… 2-Sep-2020・ 7 mins read
Professional Services The World of Beauty Undergoes a Digital Makeover Similar to many industries, the world of beauty has been undergoing a digital makeover: the shifting focus from brick and mortar to ecommerce. This transformation, led by changes… 1-Sep-2020・ 5 mins read
Professional Services How CINNOX Builds a Digital Future for Real Estate Digital transformation driven by consumer behaviour is reshaping the real estate industry. Once considered conservative in its practices, shifts in its consumer engagement and… 26-Aug-2020・ 6 mins read
Tutorials WordPress vs. Joomla vs. Drupal: Which CMS Should You Use? How are you planning on building your website, and with which CMS? This may look like a silly question to ask in today’s hyperconnected world, but it is worth revisiting from time to… 24-Aug-2020・ 8 mins read