E-commerce and Retail Why Live Video Demos Have Redefined Retail Of all the changes brought about by the pandemic, customer experience has had one of the biggest shifts. Retail is reinventing itself, with customers spending more online, more cautious… 3-May-2021・ 5 mins read
E-commerce and Retail The Secret Ingredient: Putting the ‘Customer’ in ‘Customer Engagement’ As a business owner and entrepreneur I started my company with a very specific vision and plan for how to achieve it. I always understood the importance of e-commerce, but my strategy… 9-Mar-2021・ 5 mins read
E-commerce and Retail Bricks and Clicks: Online & Offline Retail Integration Your complete guide to Bricks and Clicks in 2021! Let’s start with online shopping – your one-stop to shop until you drop. Whether at home or on the go, e-commerce is booming!… 18-Feb-2021・ 6 mins read
E-commerce and Retail How to Go Beyond Global into Omnichannel: A Complete Guide to Becoming an Omnichannel Business Customer expectations are constantly evolving causing ripples in the digital landscape. As an omnichannel business, you find yourself adapting to customer-lead digital transformation… 21-Jan-2021・ 5 mins read
E-commerce and Retail How Online Customer Experience Needs to Evolve if E-commerce Wants to Stay King After COVID-19 Despite an economic downturn in the first half of 2020, major e-commerce players such as Amazon and Shopify are still able to reach record-breaking sales in Q2 2020. Amazon’s net sales increased… 2-Sep-2020・ 7 mins read
E-commerce and Retail How Communication Holds the Success of Online Marketplaces Online Marketplaces have been thriving in the digital world thanks to the growing popularity of ecommerce. Described as an online platform dedicated to facilitating the purchase… 28-Jul-2020・ 5 mins read