Chatbot, virtual assistant, interactive agent, and artificial conversation entity are a few of the many names people are calling this growing trend in automation and business continuity.   …

Freshdesk is one of the most popular customer support platforms in the market. In fact, Freshworks, the parent of Freshdesk, was Gartner’s only “Visionary” on the Gartner…

Giving businesses unparalleled access to its most popular omnichannel plan.Press Release, May 2021: maaiiconnect, a leading customer engagement platform, launches an exciting…

Of all the changes brought about by the pandemic, customer experience has had one of the biggest shifts. Retail is reinventing itself, with customers spending more online, more cautious…

On behalf of the team at maaiiconnect – WELCOME! maaiiconnect was created to help businesses like yours engage and build deeper connections with their customers.We make customer…

Today’s customer journey consists of 140 touchpoints online and offline that influence your customer’s decisions to buy and re-purchase. As the customer journey spans the entire…

Turning crisis into opportunity: When volatility is the new normal, how are marketers and brands adapting? Each and every crisis is an opportunity to start positive change and take…

Telecommunications – an introduction: Communication plays a vital role in our society. It allows information, emotions and ideas to be shared with others near and far and…

Omnichannel is a mega trend defining everything from marketing, to finance, IoT, and everyday life.While it may seem like everything is omnichannel – is it really? When there’s popular…

How to compete and grow your business when customers are faced with so many choices? Delivering quality customer support and personalised service not only builds a competitive advantage…

As a business owner and entrepreneur I started my company with a very specific vision and plan for how to achieve it. I always understood the importance of e-commerce, but my strategy…

The social distancing era reshaped exhibitions. Attendee engagement (delegates, exhibitors, and the general public) is one element of exhibitions that has the most to gain, but…